TelXL teams up with COTU to bring AI-powered insights to contact centres

PRESS RELEASE

TelXL, a leading provider of contact centre and telecoms solutions, has announced a strategic partnership with COTU, a specialist in cloud communications and AI-driven customer experience, to bring a new level of intelligence and automation to the TelXL platform.

As part of this partnership, TelXL will integrate COTU’s CXEX platform into its contact centre platform, Cxp, giving customers access to real-time voice analytics, conversation intelligence, and a suite of advanced features designed to improve service and enhance operational efficiency.

TelXL’s new Cxp Insights offering brings AI to the core of the contact centre experience. By analysing phone calls and digital conversations in real-time, businesses can now have greater visibility into what’s happening across every customer interaction.

 

“Our partnership with COTU means our customers can now drive more value from every customer interaction,” said Aaron Fox, CEO of TelXL. “This is a big step forward. It gives our users access to insights that go beyond the normal reports. It's about making smarter business decisions that drive real outcomes, improve customer experience, team performance, and compliance.”

 

Cxp Insights uses AI to turn phone calls and chat messages into clear, useful operational information. It includes features like:

  • Real-time transcriptions of calls
  • Easy-to-read call summaries
  • Sentiment and topic analysis to understand customer feelings and concerns
  • Agent performance tracking
  • Automatic checks for compliance and risk
  • Sales insights to spot opportunities and reduce customer churn

“At COTU, we focus on helping businesses solve real problems—whether that’s improving customer satisfaction, boosting efficiency, or reducing risk,” said Trevor Lovelock, CEO of COTU. “Our partnership with TelXL enables us to bring powerful, AI-driven insights to a wider audience—empowering organisations to make smarter decisions, enhance customer outcomes, and drive operational excellence. This isn’t just about technology—it’s about making every conversation count.”

Cxp Insights is available immediately with any Cxp licence. Demo requests, onboarding and training support are offered through both companies.

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