Customer
experience


Great interactions lead to great customer experience

We designed our Cxp platform to empower businesses to deliver exceptional customer experience. Cloud-based and fully omnichannel, Cxp brings every customer interaction into one unified space, from calls and live chat to emails and social media, making it easier than ever to manage and respond efficiently.
 

Also built with managers and supervisors in mind, offering complete visibility, real-time control, and actionable insights to boost team productivity, whether they’re working remotely or on-site.

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customer-experience-1

Why TelXL

 

A proudly UK-based team, we’re specialists with over 20 years’ experience creating secure, reliable communications platforms in-house. We built Cxp as a platform that meets the unique needs of contact centres and busy teams, supported by our experts who are here to make sure everything works right for you.

We know it’s important to put customer experience first, and we know every interaction counts. Communication tools should help with efficiency and collaboration. That’s why we offer a range of features including real-time reporting, digital channel support, case management and MS Teams integrations.

 

customer-experience

Personalised experiences

 

Every customer interaction deserves to be personalised, and it starts with having everything in one place. From past activity to current cases and even contact history, you need all reference points in unified interface to  offer expert customer service. Cxp helps you deliver personalised, efficient support from the same agent.

Managers and supervisors get complete visibility, real-time control, and actionable insights to boost team productivity, whether they’re working remotely or on-site.

 

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Loyalty building

 

Customers are a crucial part of every business, and customer retention is a high-value goal. When you have the right contact centre platform in place you will build trust and customer loyalty. With automated follow-ups and intelligent routing your customers spend less time repeating their points and are overall happier with the service provided. 

360-visibility

Faster resolutions

 

Customers don't want to spend hours trying to resolve issues. Cxp has been designed to support quick resolutions, on your customer’s preferred communications channel.

Features like smart IVR, real-time presence sync, case routing, callback queue management and dynamic task prioritisation, not only boosts first-time fixes, it minimises missed opportunities and enhances overall customer experience.  

Other features

Unified
Interface

Connect over voice, email, WhatsApp, webchat and social media - and enjoy visibility of all in one place. Cxp enables you to offer a truly omni-channel experience.

Real-time
Reporting

Increase contact centre performance by making quick, data-driven decisions with real-time, omnichannel insights. 

Microsoft Teams

Seamlessly integrate with Microsoft Teams, so you can handle calls without leaving the Teams interface. 

PCI Payments

Make PCI compliance easy and give your customers total confidence that their card details are secure.