SMEs

Small and medium-sized enterprises (SME) 

Scalable CCaaS platform for small and medium-sized enterprises (SMEs).

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smes

The challenge

 

SME's are faced with increasing customer demands but can often lack the tools to deliver fast, consistent and personalised services across communication channels. From disconnected systems and manual processes slowing down response times, to agents struggling with complicated interfaces and supervisors lacking visibility, SME's can face a number of challenges. What you need is technology that's simple to use, easy to scale and designed to help you succeed.

customer-experience

Why choose Cxp?


At TelXL, we have over 20 years' experience of telecommunications and contact centre expertise. We have developed Cxp to be a secure, scalable and feature rich omnichannel solution designed to help SME's simplify operations and deliver exceptional customer experiences all from one platform.

Omnichannel

Manage voice, email, WhatsApp, webchat and social media in one intuitive interface. No more switching between systems. Cxp allows you to offer a truly omnichannel experience.

Built for productivity

Give agents tools such as smart routing, response templates, Microsoft Teams integration and access to customer history to help keep them productive and delivering exceptional customer experiences. 

Real-time
insights

Live dashboards, queue monitoring, call recording and unified Intraday reporting gives supervisors full visibility and essential data to improve operational efficiency.

Effortless
scalability

Cxp is designed to grow with your business, from the plug-and-play integrations to flexible, modular pricing, Cxp allows SME's to scale effortlessly.

Other features for SMEs


More that just a contact centre, Cxp gives SME's the advanced features they need to remain competitive. From built-in intelligence to enterprise grade reliability, our platform simplifies daily operations, improves service and grows with your business.

 

Gain a 360° view of every customer interaction across voice, email, and chat, all in one place, in real time.

Cxp ensures all payments made over the phone are PCI compliant, supporting various payment service providers. 

Microsoft Teams integration allows you to respond to and support every enquiry, manage and transfer calls, and access back-office staff without having to leave the Teams environment.

Simple, intuitive navigation allows you to spend less time managing workflows and more time providing effective, tailored service to customers.

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"The flexibility TelXL offer meant we could roll-out the features most important to use first, with access to more when we need them. Cxp is giving us a true omnichannel experience, on our own terms."

Roddy Forfar, Managing Director
Aquarius Contact Centres UK

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See how TelXL helps SMEs in your industry