Education

Secure CCaaS for the education industry

From student support and parent engagement to coordination across admin, teaching and support departments, effective communication is essential in education settings. Our contact centre platform, Cxp, allows schools, colleges and universities to streamline interactions, improve efficiency and enhance communication experience for everyone.  

education
education

Industry Challenges

 

Education settings are extremely busy. Disconnected complex systems make it difficult for staff to manage communications consistently. 

Secure data and strict compliance with legislation like GDPR are essential. Education settings need technology that matches these strict requirements. 

 

 

Increasingly, students and families expect faster and more personalised communication with their school or education setting. Traditional contact centre software can't compete with these growing demands. 

customer-experience

How TelXL helps

Communication made simple

Voice, email, webchat and social messaging is all brought into one unified interface with Cxp. This allows you to streamline communications and deliver consistent experience with staff, students and parents.  

Designed for efficiency

Features like task prioritisation, Microsoft Teams integration and response templates allows agents to manage workloads easily and boost productivity.

Real-time
visibility

Senior Leadership Teams (SLT) can benefit from Cxp's monitoring and tracking capabilities allowing them to make informed decisions with real-time data. 

Scalable and
secure

The Education sector need secure, adaptable tools. Cxp has security and flexibility built-in, offering schools, colleges and universities peace of mind that data is secure whilst using a platform that will grow with them.  

DRIVE CUSTOMER EXPERIENCE WITH AI

Practical AI tools to deliver faster resolutions, consistent omnichannel journeys, and compliant, insight-driven contact centre operations.

 

Reduce wait times with AI-powered routing and first contact resolution capabilities
Empower employees with the right AI and automation tools to enhance overall performance 
Turn every conversation into actionable intelligence with Cxp Insights 
Cxp screenshot

Why TelXL for the Education sector

 

Cxp allows teams to focus on learning, removing challenges and streamlining communication so they can deliver value to their students and community. 

Being UK based with over 20 years of experience in communication solutions, we understand education setting's complex requirements and setup.

From SLT and the teaching team to the front office and support departments, our platform will meet the needs for every user now and in the future.  

Scale operations with Cxp at ease to allow agents to handle increased demand during peak times such as Clearing.  

 

 

Total customer experience

 

Customer experience is everything. Good reviews, word of mouth, return custom and customer loyalty all stem from great customer experience. That's what our solutions deliver - efficiently, securely, measurably and over every communication channel.

customer-experience