Faster resolutions
Positive customer outcomes are key to overall experience.
Provide ‘at-a-glance’ status of subject matter experts across the entire organisation by location, role, or department so you can get customers to the right resource faster.
Streamline transfers
When a dedicated agent needs support from a colleague, do they know if they’re available, busy or on holiday?
Extend the capabilities of applications like Microsoft Teams to help avoid the dreaded “Please hold while I try their number”.
Improve collaboration
Guesswork making it hard to get context, history, or support from a colleague?
Give all staff a real-time status display for colleagues, and one-click dial/transfer – removing barriers between departments.
