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Faster resolutions

Positive customer outcomes are key to overall experience.

Provide ‘at-a-glance’ status of subject matter experts across the entire organisation by location, role, or department so you can get customers to the right resource faster.


Streamline transfers

When a dedicated agent needs support from a colleague, do they know if they’re available, busy or on holiday?

Extend the capabilities of applications like Microsoft Teams to help avoid the dreaded “Please hold while I try their number”.


Improve collaboration

Guesswork making it hard to get context, history, or support from a colleague?

Give all staff a real-time status display for colleagues, and one-click dial/transfer – removing barriers between departments.


Enhance communications through collaboration  

Extend your capabilities easily and get everyone on the same page.