Teams collaboration


Keep your team connected, from anywhere with Cxp and MS Teams

Collaboration is at the heart of any business but managing hybrid working across departments can be a challenge. Our Microsoft Teams (MS) integration allows agents to seamlessly work with back-office staff regardless of their department or location.

 

It's time to say goodbye to cumbersome platform-switching and hello to increased collaboration. So, if you're looking to boost productivity company wide, stop silos, simplify communications and give your team the tools they need to succeed, then we can help. 

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teams-collab

Why TelXL?

 

When you partner with us, you get the expertise of a team that has over 20 years of experience. Here at TelXL, we bring everything in-house, building powerful, secure, UK-based contact centre software that is designed to scale with your business. All our integrations are built to address common challenges. This means we take the time to create stable solutions that support your day to day operations. 

 

Our values? Simplicity, innovation, and putting customer experience first. If you want to resolve customer issues and collaborate efficiently across departments then Cxp is the platform for you.  

 

customer-experience

Faster customer resolutions

 

No customer is pleased when they have to wait too long for a resolution. Our integration with MS Teams offers presence syncing and easy transfers between front and back-office users, enabling your team to resolve issues rapidly and often on first contact.  

Let’s stop chasing down someone via a separate phone system or application, instead use Cxp to get hold of the correct person quickly.  

 

digital-channels

Streamline transfer


If your staff work across multiple departments, locations, or remotely, being able to transfer calls with ease is essential. With Cxp you don’t even need to leave the Teams interface, simply transfer calls between employees. Cxp accesses Microsoft Entra ID (formerly Active Directory) so you can quickly find the right colleague using a search feature. 

360-visibility

Improved collaboration

 

Your team thrive when they’re able to connect and collaborate, and that’s what real-time presence syncing offers. Cxp and MS Teams do all the hard work for you, syncing automatically. Agents are able to see whether a member of their team is available in real-time  – making routing easier. 

Other features

Two-way integration

Your staff can handle all customer communications without needing to exit Microsoft Teams.  

Auto presence sync

Get instant status updates, avoiding interruptions and managing calls with ease. Route tasks to the right person first time around.

Quick search functionality

Quickly find and transfer to calls across teams, searching by filters such as job title and role, tapping into synced Microsoft Entra ID details.

Boost efficiency and collaboration

You can route your calls straight into the Teams platform, which not only boosts efficiency but encourages your team to collaborate from anywhere.