Faster resolutions
Positive customer outcomes are key to overall experience.
Provide ‘at-a-glance’ status of subject matter experts across the entire organisation by location, role, or department so you can get customers to the right resource faster.
![collaboration-faster-resolutions collaboration-faster-resolutions](https://telxl.com/hubfs/2024/02/collaboration-faster-resolutions.webp)
Streamline transfers
When a dedicated agent needs support from a colleague, do they know if they’re available, busy or on holiday?
Extend the capabilities of applications like Microsoft Teams to help avoid the dreaded “Please hold while I try their number”.
![collaboration-streamline-transfers collaboration-streamline-transfers](https://telxl.com/hubfs/2024/02/collaboration-streamline-transfers.webp)
Improve collaboration
Guesswork making it hard to get context, history, or support from a colleague?
Give all staff a real-time status display for colleagues, and one-click dial/transfer – removing barriers between departments.
![collaboration-team-collab collaboration-team-collab](https://telxl.com/hubfs/2024/02/collaboration-team-collab.webp)
Enhance communications through collaboration
Extend your capabilities easily and get everyone on the same page.