Manufacturing

Helping manufacturers boost communication and customer experience  


For manufacturers, meeting customer expectations while managing busy operations is standard, which makes strong communication essential. 

Our Cxp platform brings all your communications into one single interface, simplifying connection across teams. If you want tools that help your teams work efficiently, respond quickly, all whilst keeping customers happy, then it's time to explore a UK-based CCaaS omnichannel solution.

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menufacturing

Industry Challenges

 

When service departments are spread out and fragmented, tools can become disconnected, leading to unsatisfactory communication and poor customer experiences.

Traditional communication systems lack visibility and real-time insights and reporting. For manufacturers, it can be tricky to track performance trends or have the flexibility to meet SLAs.  

 

 

The pressure to deliver consistent, immediate communications is important for both large businesses and smaller contact centres, but the latter can struggle with budgets for enterprise-grade systems.

 

 

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How TelXL helps

Unified omnichannel platform

Easily manage your entire suite of communication channels, from voice to chat, email to social media from within a single interface. Provide consistent service, minimise downtime and boost customer satisfaction.

Company-wide integration

Every team across every department can access the cloud-based platform, no matter their location. Cxp integrates with Microsoft Teams which centralises communications, support collaboration and enables call transfers across departments.  

One provider for flexibility

Built for small and big teams, the features of Cxp offer flexibility for busy manufacturing teams. Scale and grow your business easily under one, onmichannel setup and a single provider.  

Real-time reporting and visibility 

From monitoring live performance metrics to identifying trends and meeting agreed SLAs, Cxp will help you improve your service with valuable insights that help shape business delivery and decisions. 

DRIVE CUSTOMER EXPERIENCE WITH AI

Practical AI tools to deliver faster resolutions, consistent omnichannel journeys, and compliant, insight-driven contact centre operations.

 

Reduce wait times with AI-powered routing and first contact resolution capabilities
Empower employees with the right AI and automation tools to enhance overall performance 
Turn every conversation into actionable intelligence with Cxp Insights 
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Why TelXL for the manufacturing sector

 

We help manufacturing businesses keep their cross-site teams connected, offering a reliable UK-based cloud platform with company-wide tools and support.

Our Cxp platforms integrates easily with Microsoft Teams, so you can transfer calls to any department and collaborate easily. 

Whether you're looking to access basic features or more omnichannel tools, you'll get efficiency and reliability in one package. 

Total customer experience

 

Customer experience is everything. Good reviews, word of mouth, return custom and customer loyalty all stem from great customer experience. That's what our solutions deliver - efficiently, securely, measurably and over every communication channel.

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