Enterprise

Cloud solutions built for busy businesses

As your business grows, so do the complexities of keeping your teams and customers connected. Every business, from large contact centres to multiple locations with hybrid setups, need reliable communication technology that keeps everyone connected and customers supported.

We provide an enterprise-grade communications platform and cloud tools designed to make running your comms infrastructure easy. Our experts support you every step of the way, simplifying at scale and onboarding you to reliable, flexible CCaaS solutions.

The challenge

You face unique challenges as an enterprise. What small to medium sized businesses can juggle, you need infrastructure that’s airtight and organised. Not only do you find yourself navigating complex infrastructures and legacy systems, but there’s also the hurdle of managing growing customer expectations. Maintaining consistency across departments, channels, and global locations isn’t an easy task, and when you throw in non-negotiables such as compliance, security, and performance, you need to have reliable solutions that won’t let you down and that can connect with what you already use. The result? Deliver faster, smarter service and keep big teams connected.

Why enterprises choose TelXL?

Our Cxp platform adapts to you and your team, not the other way around. Our solutions are cloud-native, resilient, and fully customisable, allowing you to integrate with your existing infrastructure and making the whole setup stress and disruption free.

Whether it’s Microsoft Teams integration to advanced call routing and omnichannel engagement, we’ve helped many enterprises take complicated setups and make everything clearer, boosting customer experiences at scale.

End-to-end integration

Easily connect your existing systems, CRMs, and workflows. It’s about better alignment across your tech stack.

Scalable architecture

Manging big teams can be tough. But our solutions are built to handle high volumes and remote and hybrid working. Cxp grows with your business and adjusts as you grow and evolve, catering to changing demands.

Advanced reporting & compliance

You’ll get the benefit of total visibility, control and compliance. Enjoy real-time dashboards and detailed analytics and feel confident that you’re on top of industry regulations and audit trails.

Omnichannel engagement

Give your employees and agents the tools they need to serve their customers. Enable communications across voice, chat, social and more, all from a single, easy-to-use, unified platform.