Retail

Seamless communications for the retail industry

The retail sector depends on delivering fast, personalised services across multiple channels and communication needs to be efficient to keep pace in such a busy environment. Cxp provides the advanced call and collaboration tools retail teams need for their daily operations.

retail
retail

Industry Challenges

 

Managing interactions across phones, email, chat and social media without a clear overview can lead to inconsistent service and missed sales.

Call volumes can fluctuate significantly in the retail sector which can make it difficult to maintain quality if team capacity is limited.

 

 

Customers are increasingly expecting fast, immediate answers, from product enquiries to deliveries and returns. Slow responses are not an option for retail teams.

 

 

customer-experience

How TelXL helps

Omnichannel communications

Cxp is a CCaaS solution built to manage all channels, from chat and voice to messaging. In one unified platform, retail teams can ensure every customer interaction is fast and consistent.

Advanced features, faster service

We equip customer support teams with the tools they need to work efficiently. Smart routing, real-time customer history, task prioritisation, Microsoft Teams integration and pre-built templates all support retail teams to deliver great service.

PCI payments

If you take payments over the phone, you must adhere to PCI compliance requirements. Cxp provides the peace of mind you need when it comes to payments as it is fully compliant with PCI regulations, working with 28 payment providers.

Scalable and easy to deploy

From seasonal peaks and demands to long term growth, our platform is designed to adapt to your retail operations. With plug-and-play integrations and minimal setup, Cxp will meet communication needs now and in the future.

Cxp screenshot

Why TelXL for the retail sector

 

With over 20 years of experience supporting customer-facing industries we understand the high expectations and fast pace of retail communications.

Our platform delivers 99.999% uptime.

Whatever your retail setup, our adaptable solution can be scaled to your needs and we are here to support you during every step of the setup process.

Success story

 

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success-story