BPO

Flexible, scalable omnichannel CCaaS built for Business Process Outsourcing (BPOs) 

We give you all the right tools required to scale and align your operations to changing business needs cost effectively.

bpo
bpo

Industry Challenges

 

BPOs are complex and competitive - you need advanced features such as software integration to stand out and show your value.

Efficiency always matters, and the ability to handle high volumes of customer queries on demand is essential. 

Retaining client trust is a priority. Effectively analyse and report on individual campaign success with confidence.  

Data security is business-critical, and fundamental to the trust your clients place in you .

Regulatory compliance demands are complex and demanding, requiring technology that removes headaches and reassures clients. 

customer-experience

How TelXL helps

Omnichannel contact centre

Cxp is truly omnichannel, allowing you to interact across channels and view all contact history in one place. This makes it perfect for meeting modern customer expectations.

Maximum productivity

With our business units feature, advanced built-in reporting and easy configurability, Cxp is a perfect environment to respond to seasonal trends and high call volumes.  

Built-in security

Reassure clients with end-to-end encryption, multi-factor authentication, built-in disaster recovery and regular internal audits. Cxp is built to protect data.

Compliance made easy

Every level of the Cxp platform is developed with GDPR in mind, and you can even handle card payments in line with PCI DSS guidelines.

Cxp screenshot

Why choose TelXL for the BPO sector?

 

Our Cxp platform delivers on all the core challenges outsourced contact centres face. It's secure, feature-rich and developed to enable the best customer experience in the most efficient way possible. 

Omnichannel contact keeps you ahead of the competition, meeting modern customers' multi-touch expectations easily. With our business units feature you can really deliver exceptional experiences at scale.

Be more effective with Cxp’s bespoke functionality. BPOs can creates individual business units which partitions and differentiate client data.

Real-time dashboards and advanced reporting allows you to manage call volumes and maximise customer experience. Cxp delivers deep insights into every channel, agent and workflow. 

Success story

 

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success-story