Transport and travel

Contact centre solution for every journey

From coordinating holidays to managing journey enquiries, the travel industry needs reliable communication. Our secure and flexible omnichannel platform, Cxp, gives you the right tools to deliver excellent customer service.   

Whether it’s over the phone, live chat or even on social sites, Cxp keeps every interaction organised within one unified interface. More than that, you’ll be able to access live booking data and customer history, giving the agents the power to provide the best experience possible.  

transport
transport

Industry challenges

 

Customers have grown used to instant answers and resolutions, expecting immediate updates across their preferred communication channel.  

Things can change quickly, causing disruption. Agents are often faced with handling last minute delays and cancellations that require a coordinated and quick response.   

Businesses thrive on organisation and efficiency - not fragmented communications. Voice, email, social and chat are often separated, slowing down resolution times. 

Reacting to influxes in enquiries and demands during seasonal peaks makes it incredibly hard to maintain consistent communication.  

customer-experience

How TelXL helps

Instant updates

Quickly inform passengers about disruptions, gate changes, or route updates using automated messages and IVR.

Mobile-friendly support

If you run remote teams, provide them with the tools to give customers consistent, reliable service using a secure cloud-based interface, from anywhere.

Data and performance visibility

Get both real-time and historic reports, helping you to monitor everything from bottlenecks and busy periods to employee activity.

Strong, secure infrastructure

Cxp offers excellent uptime, reliably keeping your business online. And, we hold multiple industry compliance certifications, offering complete peace of mind.

Cxp screenshot

Why TelXL for the transport and travel sector

 

Get an omnichannel solution that lets you access all your communications from one single interface, whether it’s voice, chat or email – every customer gets priority status. 

 

During slow seasons or busy peaks, Cxp provides the flexibility you need to scale and grow as your business evolves. 

Integrate effortlessly with other systems such as booking portals, CRMs and ticketing platforms, getting live data and cloud-based access that supports both hybrid and remote setups. 

Success story

 

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

success-story