Transport and travel

Contact centre solution for every journey

From coordinating holidays to managing journey enquiries, the travel industry needs reliable communication. Our secure and flexible omnichannel platform, Cxp, gives you the right tools to deliver excellent customer service.   

Whether it’s over the phone, live chat or even on social sites, Cxp keeps every interaction organised within one unified interface. More than that, you’ll be able to access live booking data and customer history, giving the agents the power to provide the best experience possible.  

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Industry challenges

 

Customers have grown used to instant answers and resolutions, expecting immediate updates across their preferred communication channel.  

Things can change quickly, causing disruption. Agents are often faced with handling last minute delays and cancellations that require a coordinated and quick response.   

Businesses thrive on organisation and efficiency - not fragmented communications. Voice, email, social and chat are often separated, slowing down resolution times. 

Reacting to influxes in enquiries and demands during seasonal peaks makes it incredibly hard to maintain consistent communication.  

customer-experience

How TelXL helps

Instant updates

Quickly inform passengers about disruptions, gate changes, or route updates using automated messages and IVR.

Mobile-friendly support

If you run remote teams, provide them with the tools to give customers consistent, reliable service using a secure cloud-based interface, from anywhere.

Data and performance visibility

Get both real-time and historic reports, helping you to monitor everything from bottlenecks and busy periods to employee activity.

Strong, secure infrastructure

Cxp offers excellent uptime, reliably keeping your business online. And, we hold multiple industry compliance certifications, offering complete peace of mind.

DRIVE CUSTOMER EXPERIENCE WITH AI

Practical AI tools to deliver faster resolutions, consistent omnichannel journeys, and compliant, insight-driven contact centre operations.

 

Reduce wait times with AI-powered routing and first contact resolution capabilities
Empower employees with the right AI and automation tools to enhance overall performance 
Turn every conversation into actionable intelligence with Cxp Insights 
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Why TelXL for the transport and travel sector

 

Get an omnichannel solution that lets you access all your communications from one single interface, whether it’s voice, chat or email – every customer gets priority status. 

 

During slow seasons or busy peaks, Cxp provides the flexibility you need to scale and grow as your business evolves. 

Integrate effortlessly with other systems such as booking portals, CRMs and ticketing platforms, getting live data and cloud-based access that supports both hybrid and remote setups. 

Total customer experience

 

Customer experience is everything. Good reviews, word of mouth, return custom and customer loyalty all stem from great customer experience. That's what our solutions deliver - efficiently, securely, measurably and over every communication channel.

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