Contact centre the way you want it

To enable partners to provide their customers with reliable and flexible voice solutions that will help make their customer interactions exceptional. The platform will flex with customer growth and take any unexpected peaks in its’ stride.

The first step in expanding customer reach. Partners can be safe in the knowledge that the email channel is a secure and flexible channel that is intelligently routed and prioritised giving customers and their agents a single customer view.

A collection of messaging channels including Webchat, SMS, WhatsApp, Facebook Messenger, Twitter and Viber. Partners can offer customers fantastic reach and provide them the ability to converse between their end customers and either a human agent or an artificial agent.

Customers can manage sales and service conversations on public platforms where the world is watching. Monitoring mentions, posts and likes and filtering the ones that matter is a key component to efficiently managing social conversations across platforms such as Facebook, Twitter and Instagram.

Turn the 9-5 operating contact centre into a 24/7 operating experience centre. Partners can offer their SMB customers the ability to provide an enterprise-grade contact centre operation.

Partners and Customers can access all the historical and real time datapoints they care about to run and adjust their contact centre operation. From detailed call logs to handling time of the voice channels, through to SLA exceptions, agent efficiency and customer journeys – all the data you need.

Get a real-time view of the performance and efficiency of their contact centre in a graphical and visual way. Ideal for both on-premises and working-from-home operations every interaction is tracked in real-time. If the digital teams require a different view of the wallboards to the voice teams – no problem.

Simply converting speech into text allows the analytics engine to surface patterns and trends that allow sales organisations to ensure their agents say the words that matter, or any organisation to pro-actively improve their end-customer interactions.

Ensure that all credit and debit card payments are PCI DSS Level 1 secure using the DTMF capture method. With support for over 28 payment service providers (PSP) from Worldpay and Sage pay to RealCredit and Datacash, partners will be confident that their customers’ PSP will be supported and payments secure.