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See the full feature list

Feature

Vxp

Dxp

Oxp

Channels

Voice

Email

Webchat / Livechat

WhatsApp

Facebook Messenger

Twitter DM

Instagram DM

Viber

SMS

PCI Credit Card Processing

Fax

Feature

Voice

Vxp

Dxp

Oxp

Feature

Email

Vxp

Dxp

Oxp

Feature

Webchat / Livechat

Vxp

Dxp

Oxp

Feature

WhatsApp

Vxp

Dxp

Oxp

Feature

Facebook Messenger

Vxp

Dxp

Oxp

Feature

Twitter DM

Vxp

Dxp

Oxp

Feature

Instagram DM

Vxp

Dxp

Oxp

Feature

Viber

Vxp

Dxp

Oxp

Feature

SMS

Vxp

Dxp

Oxp

Feature

PCI Credit Card Processing

Vxp

Dxp

Oxp

Feature

Fax

Vxp

Dxp

Oxp
NUMBERS

Geographic, National and Freephone Numbers

Memorable Numbers

International Numbers

Number Porting

Extensions

Feature

Geographic, National and Freephone Numbers

Vxp

Dxp

Oxp

Feature

Memorable Numbers

Vxp

Dxp

Oxp

Feature

International Numbers

Vxp

Dxp

Oxp

Feature

Number Porting

Vxp

Dxp

Oxp

Feature

Extensions

Vxp

Dxp

Oxp
Automation

Interactive Voice Response (IVR)

Speech Recognition

Taskbot

Advanced Taskbot

AI Chatbot

Feature

Interactive Voice Response (IVR)

Vxp

Dxp

Oxp

Feature

Speech Recognition

Vxp

Dxp

Oxp

Feature

Taskbot

Vxp

Dxp

Oxp

Feature

Advanced Taskbot

Vxp

Dxp

Oxp

Feature

AI Chatbot

Vxp

Dxp

Oxp
Voice and telephony

Voicemail

Operator List

Call Controls

Deskphone

VoIP Phone

Hot Desking

Feature

Voicemail

Vxp

Dxp

Oxp

Feature

Operator List

Vxp

Dxp

Oxp

Feature

Call Controls

Vxp

Dxp

Oxp

Feature

Deskphone

Vxp

Dxp

Oxp

Feature

VoIP Phone

Vxp

Dxp

Oxp

Feature

Hot Desking

Vxp

Dxp

Oxp
contact management

Automatic Call Distribution (ACD)

Blacklist and Whitelist

Skills Based Routing

Queued Call Back

Abandon Call Back

Agent Pre-Call Announcements

Contact Response Templates

Scripts

List-Based Outbound Dialler

Call & SMS Broadcast

Feature

Automatic Call Distribution (ACD)

Vxp

Dxp

Oxp

Feature

Blacklist and Whitelist

Vxp

Dxp

Oxp

Feature

Skills Based Routing

Vxp

Dxp

Oxp

Feature

Queued Call Back

Vxp

Dxp

Oxp

Feature

Abandon Call Back

Vxp

Dxp

Oxp

Feature

Agent Pre-Call Announcements

Vxp

Dxp

Oxp

Feature

Contact Response Templates

Vxp

Dxp

Oxp

Feature

Scripts

Vxp

Dxp

Oxp

Feature

List-Based Outbound Dialler

Vxp

Dxp

Oxp

Feature

Call & SMS Broadcast

Vxp

Dxp

Oxp
operational management

Operating Hours and Holidays

Tags and Dispositions

Rules and Workflow Builder

SLA Monitoring

Agent Presence States and Customisation

Single Sign On (SSO)

Call Recordings, Markings and Scoring

Storage - Call Recordings and Media

Feature

Operating Hours and Holidays

Vxp

Dxp

Oxp

Feature

Tags and Dispositions

Vxp

Dxp

Oxp

Feature

Rules and Workflow Builder

Vxp

Dxp

Oxp

Feature

SLA Monitoring

Vxp

Dxp

Oxp

Feature

Agent Presence States and Customisation

Vxp

Dxp

Oxp

Feature

Single Sign On (SSO)

Vxp

Dxp

Oxp

Feature

Call Recordings, Markings and Scoring

Vxp

Dxp

Oxp

Feature

Storage - Call Recordings and Media

Vxp

Dxp

Oxp
visual customisation

Drag and Drop Widget-based Agent Interface

Theme Driven Administration Interface

White Label

Customisable Login Page

Customisable Webchat Widget

Feature

Drag and Drop Widget-based Agent Interface

Vxp

Dxp

Oxp

Feature

Theme Driven Administration Interface

Vxp

Dxp

Oxp

Feature

White Label

Vxp

Dxp

Oxp

Feature

Customisable Login Page

Vxp

Dxp

Oxp

Feature

Customisable Webchat Widget

Vxp

Dxp

Oxp
Applications and Integrations

CRM Integrations

Workforce Management Integrations

Voice Analytics Integrations

Wide Range of Payment Service Providers

API Toolkit

Bring Your Own Voice

Feature

CRM Integrations

Vxp

Dxp

Oxp

Feature

Workforce Management Integrations

Vxp

Dxp

Oxp

Feature

Voice Analytics Integrations

Vxp

Dxp

Oxp

Feature

Wide Range of Payment Service Providers

Vxp

Dxp

Oxp

Feature

API Toolkit

Vxp

Dxp

Oxp

Feature

Bring Your Own Voice

Vxp

Dxp

Oxp
Reporting and MI

Realtime MI/Wallboards

Post Contact Surveys and CSATs

Comprehensive Range of Reports

IVR Usage Report

License Provisioning and Usage

CDR Report

Collected Data Download

CSV Export

Scheduled and Automated Reports

Reporting API and Access Points

API Access to Reports

Feature

Realtime MI/Wallboards

Vxp

Dxp

Oxp

Feature

Post Contact Surveys and CSATs

Vxp

Dxp

Oxp

Feature

Comprehensive Range of Reports

Vxp

Dxp

Oxp

Feature

IVR Usage Report

Vxp

Dxp

Oxp

Feature

License Provisioning and Usage

Vxp

Dxp

Oxp

Feature

CDR Report

Vxp

Dxp

Oxp

Feature

Collected Data Download

Vxp

Dxp

Oxp

Feature

CSV Export

Vxp

Dxp

Oxp

Feature

Scheduled and Automated Reports

Vxp

Dxp

Oxp

Feature

Reporting API and Access Points

Vxp

Dxp

Oxp

Feature

API Access to Reports

Vxp

Dxp

Oxp
Reseller Functionality

Bureau Billing

Customer Provisioning Wizard

Customer Theme and Brand Control

Feature

Bureau Billing

Vxp

Dxp

Oxp

Feature

Customer Provisioning Wizard

Vxp

Dxp

Oxp

Feature

Customer Theme and Brand Control

Vxp

Dxp

Oxp

Co-create your customer experience with TelXL

We have found that some partners have very specific requirements. If you’re looking for a customer experience solution that is more individual and tailored, then you need Cxp Creator.

Cxp Creator
– The customer experience blank canvas.
CxpCreator

With 400+ features including…

Telxl voice

Voice

To enable partners to provide their customers with reliable and flexible voice solutions that will help make their customer interactions exceptional. The platform will flex with customer growth and take any unexpected peaks in its’ stride.

Telxl Email

Email

The first step in expanding customer reach. Partners can be safe in the knowledge that the email channel is a secure and flexible channel that is intelligently routed and prioritised giving customers and their agents a single customer view.

telxl Messaging

Messaging

A collection of messaging channels including Webchat, SMS, WhatsApp, Facebook Messenger, Twitter and Viber. Partners can offer customers fantastic reach and provide them the ability to converse between their end customers and either a human agent or an artificial agent.

Social

Social

Customers can manage sales and service conversations on public platforms where the world is watching. Monitoring mentions, posts and likes and filtering the ones that matter is a key component to efficiently managing social conversations across platforms such as Facebook, Twitter and Instagram.

AI

AI

Turn the 9-5 operating contact centre into a 24/7 operating experience centre. Partners can offer their SMB customers the ability to provide an enterprise-grade contact centre operation.

Reporting

Reporting

Partners and Customers can access all the historical and real time datapoints they care about to run and adjust their contact centre operation. From detailed call logs to handling time of the voice channels, through to SLA exceptions, agent efficiency and customer journeys – all the data you need.

Wallboards

Wallboards

Get a real-time view of the performance and efficiency of their contact centre in a graphical and visual way. Ideal for both on-premises and working-from-home operations every interaction is tracked in real-time. If the digital teams require a different view of the wallboards to the voice teams – no problem.

Speech & Text Analytics

Speech & Text Analytics

Simply converting speech into text allows the analytics engine to surface patterns and trends that allow sales organisations to ensure their agents say the words that matter, or any organisation to pro-actively improve their end-customer interactions.

Level 1 Secure Payments Teams

Level 1 Secure Payments Teams

Ensure that all credit and debit card payments are PCI DSS Level 1 secure using the DTMF capture method. With support for over 28 payment service providers (PSP) from Worldpay and Sage pay to RealCredit and Datacash, partners will be confident that their customers’ PSP will be supported and payments secure.

We believe the interactions between businesses and their customers should feel exceptional

Happy Customer
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Customisable UI

No matter the industry or agents’ workflows, create bespoke UIs that optimise productivity and enable exceptional interactions.

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Simple billing

Keep every billing interaction within a single system – No more shifting from platform-to-platform to take payments.

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Digital channels

Customers already have the perfect voice solution? Augment it with all the digital channels needed, via a digital-only Dxp licence.

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Ultimate resiliency

99.999% uptime and triple resiliency ensure your customers’ interactions never drop, while providing great quality audio.