The Cxp suite
The Voice Experience
A feature rich voice-orientated Contact Centre as a Service (CCaaS) with all the tools to operate a highly available voice focused contact experience platform.
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The Digital Experience
A digital-first contact centre experience providing unparalleled reach for your customers’ brands, bringing together digital platforms.
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The Omni Experience
Combining both voice and digital to create omni-channel contact centre experience.
See the full feature list
Feature
Vxp
Dxp
Oxp
Channels
Voice |
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Webchat / Livechat |
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Facebook Messenger |
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Twitter DM |
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Instagram DM |
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Viber |
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SMS |
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PCI Credit Card Processing |
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Fax |
Feature |
Voice |
Vxp |
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Dxp |
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Oxp | |
Feature |
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Vxp |
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Dxp |
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Oxp | |
Feature |
Webchat / Livechat |
Vxp |
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Dxp |
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Oxp | |
Feature |
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Vxp |
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Dxp |
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Oxp | |
Feature |
Facebook Messenger |
Vxp |
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Dxp |
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Oxp | |
Feature |
Twitter DM |
Vxp |
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Dxp |
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Oxp | |
Feature |
Instagram DM |
Vxp |
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Dxp |
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Oxp | |
Feature |
Viber |
Vxp |
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Dxp |
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Oxp | |
Feature |
SMS |
Vxp |
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Dxp |
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Oxp | |
Feature |
PCI Credit Card Processing |
Vxp |
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Dxp |
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Oxp | |
Feature |
Fax |
Vxp |
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Dxp |
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Oxp |
NUMBERS
Geographic, National and Freephone Numbers |
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Memorable Numbers |
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International Numbers |
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Number Porting |
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Extensions |
Feature |
Geographic, National and Freephone Numbers |
Vxp |
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Dxp |
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Oxp | |
Feature |
Memorable Numbers |
Vxp |
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Dxp |
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Oxp | |
Feature |
International Numbers |
Vxp |
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Dxp |
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Oxp | |
Feature |
Number Porting |
Vxp |
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Dxp |
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Oxp | |
Feature |
Extensions |
Vxp |
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Dxp |
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Oxp |
Automation
Interactive Voice Response (IVR) |
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Speech Recognition |
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Taskbot |
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Advanced Taskbot |
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AI Chatbot |
Feature |
Interactive Voice Response (IVR) |
Vxp |
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Dxp |
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Oxp | |
Feature |
Speech Recognition |
Vxp |
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Dxp |
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Oxp | |
Feature |
Taskbot |
Vxp |
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Dxp |
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Oxp | |
Feature |
Advanced Taskbot |
Vxp |
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Dxp |
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Oxp | |
Feature |
AI Chatbot |
Vxp |
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Dxp |
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Oxp |
Voice and telephony
Voicemail |
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Operator List |
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Call Controls |
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Deskphone |
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VoIP Phone |
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Hot Desking |
Feature |
Voicemail |
Vxp |
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Dxp |
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Oxp | |
Feature |
Operator List |
Vxp |
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Dxp |
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Oxp | |
Feature |
Call Controls |
Vxp |
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Dxp |
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Oxp | |
Feature |
Deskphone |
Vxp |
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Dxp |
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Oxp | |
Feature |
VoIP Phone |
Vxp |
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Dxp |
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Oxp | |
Feature |
Hot Desking |
Vxp |
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Dxp |
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Oxp |
contact management
Automatic Call Distribution (ACD) |
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Blacklist and Whitelist |
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Skills Based Routing |
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Queued Call Back |
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Abandon Call Back |
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Agent Pre-Call Announcements |
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Contact Response Templates |
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Scripts |
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List-Based Outbound Dialler |
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Call & SMS Broadcast |
Feature |
Automatic Call Distribution (ACD) |
Vxp |
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Dxp |
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Oxp | |
Feature |
Blacklist and Whitelist |
Vxp |
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Dxp |
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Oxp | |
Feature |
Skills Based Routing |
Vxp |
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Dxp |
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Oxp | |
Feature |
Queued Call Back |
Vxp |
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Dxp |
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Oxp | |
Feature |
Abandon Call Back |
Vxp |
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Dxp |
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Oxp | |
Feature |
Agent Pre-Call Announcements |
Vxp |
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Dxp |
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Oxp | |
Feature |
Contact Response Templates |
Vxp |
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Dxp |
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Oxp | |
Feature |
Scripts |
Vxp |
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Dxp |
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Oxp | |
Feature |
List-Based Outbound Dialler |
Vxp |
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Dxp |
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Oxp | |
Feature |
Call & SMS Broadcast |
Vxp |
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Dxp |
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Oxp |
operational management
Operating Hours and Holidays |
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Tags and Dispositions |
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Rules and Workflow Builder |
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SLA Monitoring |
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Agent Presence States and Customisation |
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Single Sign On (SSO) |
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Call Recordings, Markings and Scoring |
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Storage - Call Recordings and Media |
Feature |
Operating Hours and Holidays |
Vxp |
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Dxp |
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Oxp | |
Feature |
Tags and Dispositions |
Vxp |
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Dxp |
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Oxp | |
Feature |
Rules and Workflow Builder |
Vxp |
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Dxp |
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Oxp | |
Feature |
SLA Monitoring |
Vxp |
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Dxp |
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Oxp | |
Feature |
Agent Presence States and Customisation |
Vxp |
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Dxp |
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Oxp | |
Feature |
Single Sign On (SSO) |
Vxp |
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Dxp |
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Oxp | |
Feature |
Call Recordings, Markings and Scoring |
Vxp |
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Dxp |
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Oxp | |
Feature |
Storage - Call Recordings and Media |
Vxp |
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Dxp |
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Oxp |
visual customisation
Drag and Drop Widget-based Agent Interface |
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Theme Driven Administration Interface |
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White Label |
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Customisable Login Page |
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Customisable Webchat Widget |
Feature |
Drag and Drop Widget-based Agent Interface |
Vxp |
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Dxp |
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Oxp | |
Feature |
Theme Driven Administration Interface |
Vxp |
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Dxp |
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Oxp | |
Feature |
White Label |
Vxp |
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Dxp |
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Oxp | |
Feature |
Customisable Login Page |
Vxp |
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Dxp |
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Oxp | |
Feature |
Customisable Webchat Widget |
Vxp |
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Dxp |
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Oxp |
Applications and Integrations
CRM Integrations |
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Workforce Management Integrations |
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Voice Analytics Integrations |
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Wide Range of Payment Service Providers |
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API Toolkit |
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Bring Your Own Voice |
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CRM Integrations |
Vxp |
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Dxp |
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Oxp | |
Feature |
Workforce Management Integrations |
Vxp |
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Dxp |
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Oxp | |
Feature |
Voice Analytics Integrations |
Vxp |
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Dxp |
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Oxp | |
Feature |
Wide Range of Payment Service Providers |
Vxp |
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Dxp |
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Oxp | |
Feature |
API Toolkit |
Vxp |
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Dxp |
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Oxp | |
Feature |
Bring Your Own Voice |
Vxp |
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Dxp |
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Oxp |
Reporting and MI
Realtime MI/Wallboards |
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Post Contact Surveys and CSATs |
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Comprehensive Range of Reports |
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IVR Usage Report |
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License Provisioning and Usage |
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CDR Report |
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Collected Data Download |
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CSV Export |
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Scheduled and Automated Reports |
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Reporting API and Access Points |
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API Access to Reports |
Feature |
Realtime MI/Wallboards |
Vxp |
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Dxp |
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Oxp | |
Feature |
Post Contact Surveys and CSATs |
Vxp |
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Dxp |
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Oxp | |
Feature |
Comprehensive Range of Reports |
Vxp |
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Dxp |
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Oxp | |
Feature |
IVR Usage Report |
Vxp |
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Dxp |
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Oxp | |
Feature |
License Provisioning and Usage |
Vxp |
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Dxp |
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Oxp | |
Feature |
CDR Report |
Vxp |
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Dxp |
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Oxp | |
Feature |
Collected Data Download |
Vxp |
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Dxp |
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Oxp | |
Feature |
CSV Export |
Vxp |
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Dxp |
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Oxp | |
Feature |
Scheduled and Automated Reports |
Vxp |
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Dxp |
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Oxp | |
Feature |
Reporting API and Access Points |
Vxp |
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Dxp |
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Oxp | |
Feature |
API Access to Reports |
Vxp |
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Dxp |
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Oxp |
Reseller Functionality
Bureau Billing |
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Customer Provisioning Wizard |
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Customer Theme and Brand Control |
Feature |
Bureau Billing |
Vxp |
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Dxp |
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Oxp | |
Feature |
Customer Provisioning Wizard |
Vxp |
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Dxp |
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Oxp | |
Feature |
Customer Theme and Brand Control |
Vxp |
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Dxp |
|
Oxp |
Co-create your customer experience with TelXL
We have found that some partners have very specific requirements. If you’re looking for a customer experience solution that is more individual and tailored, then you need Cxp Creator.
Cxp Creator
– The customer experience blank canvas.

With 400+ features including…
Voice
To enable partners to provide their customers with reliable and flexible voice solutions that will help make their customer interactions exceptional. The platform will flex with customer growth and take any unexpected peaks in its’ stride.
The first step in expanding customer reach. Partners can be safe in the knowledge that the email channel is a secure and flexible channel that is intelligently routed and prioritised giving customers and their agents a single customer view.
Messaging
A collection of messaging channels including Webchat, SMS, WhatsApp, Facebook Messenger, Twitter and Viber. Partners can offer customers fantastic reach and provide them the ability to converse between their end customers and either a human agent or an artificial agent.
Social
Customers can manage sales and service conversations on public platforms where the world is watching. Monitoring mentions, posts and likes and filtering the ones that matter is a key component to efficiently managing social conversations across platforms such as Facebook, Twitter and Instagram.
AI
Turn the 9-5 operating contact centre into a 24/7 operating experience centre. Partners can offer their SMB customers the ability to provide an enterprise-grade contact centre operation.
Reporting
Partners and Customers can access all the historical and real time datapoints they care about to run and adjust their contact centre operation. From detailed call logs to handling time of the voice channels, through to SLA exceptions, agent efficiency and customer journeys – all the data you need.
Wallboards
Get a real-time view of the performance and efficiency of their contact centre in a graphical and visual way. Ideal for both on-premises and working-from-home operations every interaction is tracked in real-time. If the digital teams require a different view of the wallboards to the voice teams – no problem.
Speech & Text Analytics
Simply converting speech into text allows the analytics engine to surface patterns and trends that allow sales organisations to ensure their agents say the words that matter, or any organisation to pro-actively improve their end-customer interactions.
Level 1 Secure Payments Teams
Ensure that all credit and debit card payments are PCI DSS Level 1 secure using the DTMF capture method. With support for over 28 payment service providers (PSP) from Worldpay and Sage pay to RealCredit and Datacash, partners will be confident that their customers’ PSP will be supported and payments secure.
We believe the interactions between businesses and their customers should feel exceptional
Customisable UI
No matter the industry or agents’ workflows, create bespoke UIs that optimise productivity and enable exceptional interactions.
Simple billing
Keep every billing interaction within a single system – No more shifting from platform-to-platform to take payments.
Digital channels
Customers already have the perfect voice solution? Augment it with all the digital channels needed, via a digital-only Dxp licence.
Ultimate resiliency
99.999% uptime and triple resiliency ensure your customers’ interactions never drop, while providing great quality audio.