CCaaS

Modernise your contact centre with omnichannel, cloud-based communication.


Our Cxp platform delivers a CCaaS solution built for modern businesses. Connect with customers on their preferred channels, work anywhere, and scale seamlessly with TelXL.

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What is CCaaS? 

 

"CCaaS" stands for contact centre as a service. It means you get a full-featured contact centre solution as a cloud service, paid for per licence. So, you're not bound to any hardware or static solutions that you gradually outgrow.

 

Instead, you get a solution that grows with you. If your team expands or you add more locations, simply add more users. Meanwhile, we will continue to maintain and upgrade the platform, so it keeps on improving year on year.

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Benefits

Improve customer experience

Deliver a high quality customer experience with every interaction. Connect with customers in the way they need and make enquiries and resolutions easier than ever.

Scalable and cost-efficient

Implement the tools and features you need to create a contact centre suited to you with no need to maintain expensive or complicated hardware.

Feature-rich platform

Cxp brings voice, video, messaging, WhatsApp, contacts, tasks and more into one space, giving your team the flexibility to communicate through multiple channels.

Enhance productivity

Call queues, IVRs and agent roles are tailored to your needs. Cxp delivers detailed customer insights and the tools to transform productivity.

Enhanced insights


Our CCaaS solution is designed to enhance every interaction and experience for its users. Over multiple channels, teams can communicate in the most efficient way possible while supervisors gain detailed insights into operations.

 

Real-time information on core metrics is at your fingertips allowing supervisors to make quick, data-led decisions. 

Built-in reporting and analytics provides reporting on queues, teams, agent performance and more. You will have the tools to identify trends and drive improvements.

Microsoft Teams integration enhances internal collaboration allowing agents to resolve queries faster, boosting productivity and customer experience.

Cxp allows your team to prioritise workload with tasks displayed in priority order, helping to speed up operations and streamline business workflows.

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Trusted across industries

 

Our CCaaS solution, Cxp, is trusted by hundreds of businesses across industries, providing the advanced tools they need to deliver exceptional customer experiences. With 99.999% uptime, built-in security and integrations with popular business tools like Microsoft Teams, Cxp is a future-proof foundation for effective communication that will scale with your business as it grows. 

Highlights of CCaaS


Cxp's functionality is great for both customers and agents - and it's also made for supervisors and admins. Simple to manage, Cxp gives you all the tools required to maximise efficiency and improve customer experience.

 

Handle voice, chat, email, WhatsApp, social media and webchat all from Cxp's centralised platform.

Elevate service quality and speed up resolution times with smart routing and task prioritisation.

As your business grows and team expands, Cxp will scale with you, making it a future-proof contact centre solution.

With our team continually maintaining and upgrading the platform, you can be confident that Cxp will meet your contact centre needs now and in the future.

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