Healthcare

Patient experience CCaaS for the healthcare industry 


Whether it’s patient services or cross-department communications, healthcare needs a secure, scalable contact centre platform that meets the heavy demands of patient care and rapid resolutions.

From hospitals to GP surgeries, rising patient volumes, strict data regulations, and digital patient services make reliable communication tools essential. Our highly secure cloud-based Cxp platform supports hybrid working, enabling your team to boost patient experience, increase team performance, all whilst staying compliant.

healthcare
healthcare

Industry Challenges

 

The healthcare sector is constantly handling sensitive data, with patient confidentiality as it’s top priority. Data security needs to be airtight across all platforms and communication channels.

With limited resources, the combination of patient demand and staff shortages weighs heavily on admin and care teams. Running multiple systems creates inefficiencies, impacting consistency of service.

 

 

The healthcare sector is held to high standards, and communication infrastructure should support teams with meeting regulatory pressures, such as data protection, GDPR and NHS guidance. 

 

 

customer-experience

How TelXL helps

Reliable patient communications

With Cxp, you can send automated appointment reminders, check-ups or lab results alerts by text. Efficiency with communications reduces admin time and increase patient attendance. 

Every communication channel covered 

Get everything in one, simple unified interface. Our omnichannel platform allows your admin and care teams to manage all queries via phone, webchat, WhatsApp and social media sites. 

Control, visibility and reporting

Get real-time visibility and reporting, allowing you to track busy call times, how long responses are taking, and even team activity to handle resource management based on live information. 

Meeting compliance standards  

We're ISO27001, PCI-DSS and Cyber Essentials Plus certified, so you can have peace of mind that your communication and data are handled securely. Keep patient data safe and experience 99.999% voice uptime. 

DRIVE CUSTOMER EXPERIENCE WITH AI

Practical AI tools to deliver faster resolutions, consistent omnichannel journeys, and compliant, insight-driven contact centre operations.

 

Reduce wait times with AI-powered routing and first contact resolution capabilities
Empower employees with the right AI and automation tools to enhance overall performance 
Turn every conversation into actionable intelligence with Cxp Insights 
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Why TelXL for healthcare

 

Healthcare sites need secure infrastructure that also offers continuity during busy windows. Our Cxp platform is built to support agents with their increasingly demanding role.

 

From call recording to secure data handling and restricted access, our Cxp platform supports your compliance goals, meeting data protection, GDPR and other industry regulations

From remote to hybrid setups, manage everything in our omnichannel, unified platform – no matter the location. Customise your workflow, configure appointment reminders and patient triage to boost patient services and satisfaction

Total customer experience

 

Customer experience is everything. Good reviews, word of mouth, return custom and customer loyalty all stem from great customer experience. That's what our solutions deliver - efficiently, securely, measurably and over every communication channel.

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