Security and
compliance

Why TelXL

At TelXL, we don’t just tick boxes, we build security and compliance into every layer of our platform. With a proactive, multi-layered approach to protecting sensitive data, our platform is designed to meet and exceed industry standards.

Whether you're handling payments, managing customer data, or running 24/7 contact centre operations, we deliver the reliability, transparency, and peace of mind you need to operate with confidence. And, holding certifications including ISO27001, PCI-DSS Level 1, Cyber Essentials Plus and as an Ofcom-regulated carrier, our partners can trust that we take security seriously.

Proactive security

At TelXL, security is a priority and we make sure sensitive data remains secure. From end-to-end encryption, multi-factor authentication and regular internal audits including PEN testing to built-in disaster recovery and data centre resilience, our Cxp platform is designed with security at the core.

Regulatory compliance

Our Cxp platform is designed to protect user privacy and maintain data integrity. With TelXL, you can be confident that your data and operations meet the highest standards and comply with industry-leading certifications and regulatory frameworks including GDPR and Cyber Essentials.

Trusted reliability

Downtime isn’t an option for businesses which is why we are committed to ensuring our platform delivers the reliability that you need. We prioritise infrastructure resilience and failover capabilities through intelligent disaster recovery and business continuity planning that is designed to maintain uninterrupted contact centre services. At the same time, high-availability infrastructure and backup systems protect data integrity and uptime.

Through real-time monitoring and visibility, you can rest assured that you can take rapid action in the rare event of disruption. On top of this, we reinforce system resilience through proactive internal security testing, routine health checks, and regular infrastructure audits.