Customer Integrations


CCaaS that enhances every customer experience

Great customer service starts with seamless communications. Cxp, brings together every tool you need into one powerful, easy-to-use interface.

Customer-integration
Customer-integration

Why TelXL

 

We’ve spent over 20 years building software that empowers teams. As CCaaS specialists, we know how important it is to deliver great customer experiences while making agents lives easier. With Cxp, your team can work smarter and focus on customers.

 

Our integrations are designed to reduce complexities, whether you're streamlining communications, automating processes or enabling remote communication, Cxp provides a future-proof foundation for success.

 

customer-experience

Microsoft Teams integration

 

Cxp allows you to bring every part of your business together with Microsoft Teams integration. Collaborate with colleagues, route calls efficiently using Teams direct routing and instantly see colleague availability all within the Cxp platform.

 

Teams direct routing enables efficient call handling and transfers, while real-time presence syncing lets agents instantly see who’s available, reducing delays and improve first time resolutions rates. By combining Teams’ powerful communication tools with Cxp’s intelligent interface, you can streamline workflows, remove silos and create a more connected, responsive service environment. 

 

digital-channels

Cxp Insights

 

Cxp Insights brings AI into the core of your contact centre experience, integrating with COTU's CXEX platform. Analysing phone calls in real-time, you can have greater visibility into every customer interactions.

 

Through Cxp Insights, gain transcription of calls, call summaries, sentiment and topic analysis of customer feelings and concerns, agent performances tracking, automatic compliance checks and insights into sales.

360-visibility

Connected insights in one platform 

 

Communicate with customers the way they want, whether that's voice and email or WhatsApp, webchat and social media messaging ,do it all through Cxp's single, unified interface. By integrating with popular business applications, your agents can manage workloads easier, reduce bottlenecks and boost overall productivity. Cxp gives you a 360 degree view of every conversation across every channel by integrating with your CRM. Gain real-time access to account details and customer history so you can deliver more effective support, fewer delays and a personalised experience with every interaction.

 

 

Other features

Teams integration

Route calls via Teams direct routing, access back-office support and view full customer history all within the Cxp interface.

True omnichannel experience

Voice, email, WhatsApp, social and webchat all handled in one intuitive interface allows you to give customers the best service and experience.

Plug and play integrations

Easily connect with popular business systems and applications. Cxp integrates into CRMs and analytics software, providing easy, real-time access to data.

AI powered insights
 

Cxp Insights delivers real-time call transcription, sentiment analysis and performance metrics helping you track interactions, ensure compliance, and uncover sales opportunities.