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What is The Partner Program?

TelXL’s PartnerXL channel ecosystem empowers partners to offer agile Contact Centre solutions to suit all business and customer needs.

Designed for the channel, built for customers. Become part of the PartnerXL program to offer your customers the Cxp solution that suits their specific needs.

Why Cxp is the solution

Customer expectations are increasing.

Businesses need to be contactable via all channels convenient to their customers, offer personalised services, and resolve issues near instantly.

With the Cxp Platform, you can offer your customers a solution that’s tailored to them. Whether it’s voice, digital, or the full omnichannel experience, Cxp isn’t limited by the number of agents or the size of the company.

Why Partner with TelXL?

100% channel

100% channel

We want to work with you to drive your revenue.

Customer driven

Customer driven

Built to create exceptional customer service.

Partner focused

Partner-focused

Get continuous, expert guidance with a dedicated support team.

Flexible

Flexible

Give your customers what they want with Cxp. Provision services designed for them.

Agile

Agile

Designed to enable Contact Centres of all sizes with enterprise-grade services.

Rewards

Rewards

Your success is our success. Benefit from increased rewards the more success you have.

Partner Benefits

Silver

Gold

Platinum

Marketing

Press release announcement

Marketing review meetings

Joint campaign support

Access to marketing funds

Press release announcement

Silver

Gold

Platinum

Marketing review meetings

Silver

Gold

Platinum

Joint campaign support

Silver

Gold

Platinum

Access to marketing funds

Silver

Gold

Platinum
Incentives

First six months' incentives

Access to SPIFFS

Partner Rebate Scheme

First six months' incentives

Silver

Gold

Platinum

Access to SPIFFS

Silver

Gold

Platinum

Partner Rebate Scheme

Silver

Gold

Platinum
Tools & collateral

Access to the partner portal

Social media tools

Joint branded collateral

Access to the partner portal

Silver

Gold

Platinum

Social media tools

Silver

Gold

Platinum

Joint branded collateral

Silver

Gold

Platinum
Website

Logo published on TelXL's website

Full profile on the website

Lead referral

Logo published on TelXL's website

Silver

Gold

Platinum

Full profile on the website

Silver

Gold

Platinum

Lead referral

Silver

Gold

Platinum
Support

Onboarding and training

Technical support line

Named implementation manager

Onboarding and training

Silver

Gold

Platinum

Technical support line

Silver

Gold

Platinum

Named implementation manager

Silver

Gold

Platinum
Account Management

Sales Support

Manager level

Account Manager

Named Senior Account Manager

Partner Director

Review engagement

Quarterly reviews

Monthly reviews

Monthly reviews

Weekly update calls

Sales Support

Silver

Gold

Platinum

Manager level

Silver

Account Manager

Gold

Named Senior Account Manager

Platinum

Partner Director

Review engagement

Silver

Quarterly reviews

Gold

Monthly reviews

Platinum

Monthly reviews

Weekly update calls

Silver

Gold

Platinum

Join the PartnerXL team

Elevate your customer experience.