Legal

Secure, compliant CCaaS for the legal industry

Legal professionals depend on secure, accurate and timely communication in order to build client trust, manage sensitive caseloads and collaborate with colleagues. Cxp allows legal teams of all sizes to streamline client engagement, safeguard confidential information and maintain high standards of service.

legal
legal

Industry Challenges

 

Separate systems for phone, email and messaging can lead to miscommunication and slower response times which can have a negative impact on client relationships and cases.

Dealing with sensitive data means it is essential for legal firms to meet strict data protection and confidentiality standards. But, many communication tools fall short of providing the right safeguards.

 

 

Due to the demanding nature of the sector, clients expect fast, professional and personalised responses. It can be difficult for legal teams to meet these expectations with insufficient tools.

 

 

customer-experience

How TelXL helps

One platform, complete visibility

Cxp enables organisations in the legal sector to access every client interaction across voice, email and messaging through it's single, intuitive interface. This allows for legal teams to deliver fast, accurate responses to their clients.

Confidential and compliant

Security and compliance is at the centre of TelXL. With end-to-end encryption, regular internal audits of the platform (including PEN testing), legal organisations can rest assured that their communication system is secure on every level.  

Built for busy teams

Features like smart routing, case tracking and Microsoft Teams integration allow legal teams to manage tasks and communications seamlessly. Advanced features will allow your team to streamline operations and boost productivity.

Real-time visibility

Cxp allows managers to gain full visibility into communication workflows and performance through custom dashboards and reporting tools. Data driven insight allow you to make more informed business decisions now and in the future.

Cxp screenshot

Why TelXL for the legal sector

 

We prioritise security and compliance so your data stays protected and your firm meets compliance standards. 

Our solution helps legal teams deliver the fast, informed responses clients demand through easy access to communication history and collaboration tools. 

Over two decades of experience supporting regulated industries means we understand what organisations in the legal sector need to deliver exceptional service to their clients. 

Success story

 

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success-story