Contact Centre

Customer Experience (CX) Transformed

Some customers prefer to call. Some prefer email - or WhatsApp, webchat, social media or a mixture of all. Cxp empowers contact centres to deliver all that and more, seamlessly - making life convenient for your customers and efficient for your team.

It's truly omnichannel, meaning you can access all channels in one place as well as contact history, tasks and more. And with its sophisticated call routing, advanced AI analytics and plug-and-play integrations, Cxp allows you to combine quality of service with efficiency of service, transforming the overall customer experience (CX).

Enhance CX and productivity

Omnichannel communication isn't just "nice to have" - it enables richer, modern customer experience. And Cxp enables you to deliver it seamlessly, gain deep customer insights and transform productivity.

Call queues, IVRs and agent roles can be quickly customised for your needs, so all queries go to the right place, faster.

Tasks are dynamically displayed in priority order, making it easy to decide what's next - without micro-management or inefficiency.

Agents have a 360-degree view of all contact history. MS Teams integration enables internal collaboration to resolve queries rapidly. Agents have everything they need to achieve first contact resolution faster and more frequently.

Cxp offers dashboards and real-time reporting into everything from individual agents and channels to the bigger picture - giving you the tools to identify trends, understand your customers and keep driving improvements.

Transform CX

Cxp enhances CX at every level. Omnichannel contact enables you to meet customers on their terms, and our user-friendly platform makes first contact resolution easier than ever.

Smarter reporting

Report on agents, departments, channels and so much more. Live wallboards give you real-time insights, while easy PowerBI integration truly unlocks the power of data for business improvement.

Intelligent task management

With tasks displayed dynamically in priority order, your team can rapidly move from task to task with confidence - speeding up workflows and streamlining your business.

Plug-and-play integrations

From CRMs to Microsoft Teams, Cxp comes with ready-made integrations into other core software - enabling you to automate tasks, reduce human error and work smarter.

Feature highlights

Cxp is packed with features to make contact centre management both user-friendly and highly adaptable to your needs.

Cxp comes with high-quality call recording for easy call sampling and query resolution.

The Task Belt feature dynamically displays the highest-priority tasks, so agents can seamlessly move between tasks.

Administrators can create and control access to "Business Units" - partitioned areas with their own call queues, customers and reporting. If data management and access control are a priority, this enables fine-grained control.

Compliant payments

Protect your customers and secure their trust with PCI DSS-compliant card payments, with the ability to take fully compliant payments on calls or through the IVR.

Security at the core

Cxp has multi-layered encryption on every call and built-in disaster recovery. Accredited to the highest security standards with ISO27001 and Cyber Essentials Plus.

Resilience

You need a platform you can trust. That's why Cxp is hosted in tier-one data centres, offering a 99.999% uptime guarantee for voice and 99.9% for digital channels.

Contact centre