TelXL's Contact Centre gives your business reliable voice, omnichannel routing and Microsoft Teams integration, built on telephony infrastructure TelXL controls end to end. Reliable today. AI-ready for whatever comes next.
Contact centre platforms are only as good as the network underneath them. Dropped calls, latency and patchy voice quality erode customer trust before an agent even says a word.
TelXL owns and controls the underlying telephony and voice network end to end, rather than reselling someone else's infrastructure, so reliability isn't outsourced.
TelXL owns the underlying telephony, so reliability isn't dependent on someone else's infrastructure.
Layer on Alix, Cxp Insights or Cxp Analytics whenever you're ready, no migration required.
Sold exclusively through partners, with sales and support behind every deployment.
One platform for voice, digital channels and collaboration, built to grow with you.
Full CCaaS platform: voice, queuing, routing and reporting, built on TelXL's own network.
Voice and digital channels managed from one place, not a dozen tabs.
Meet customers wherever they message you, inside the same platform.
Bring your contact centre into Teams, so agents work where they already collaborate.
Bring your own carrier or use TelXL's, full control of the underlying network either way.
Encrypted, GDPR-ready cloud environment as standard.
A straightforward path from first call to full deployment.
Bring your own carrier or use TelXL's own network, either way you're covered.
Set up queues, routing and channels to match how your team actually works.
Agents start taking calls and messages from one platform, from day one.
Add Alix, Cxp Insights or Cxp Analytics whenever you're ready, no migration required.
Dependable voice plus audit-ready compliance evidence.
Prioritise high-risk calls and route claims faster.
Confidentiality-first connectivity with accurate call records.
Reliable routing when call volumes spike without warning.
Dependable contact routing across term-time demand.
Consistent SLA performance, evidenced per campaign.
Cxp Insights and Cxp Analytics work with any existing CCaaS platform, including this one. See how they compare and decide what's right for you.
See the platform in action, and how easily Alix, Cxp Insights or Cxp Analytics can layer on top when you're ready.
We'll be in touch within one working day.