Need

Reliable, scalable contact centre technology built for growth 

When you’re a growing business, you need to consider how the infrastructure will grow with you. If you run a busy contact centre, your solutions should support increase in customer demand.

From back-office channels to customer interactions, you need technology that blends performance with top-tier security and reliable continuity. Our Cxp platform is purpose-built for ambitious businesses.

We’ve made an omnichannel platform that puts customer service at the core. With guaranteed uptime, resilient infrastructure, and feature-rich tools, we’re here to help you scale.

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need

Who we help


We support businesses of all sizes. You might be a rapidly growing SME or a well-established enterprise, no matter what your growth plans are, we’re here to support you.

We’ve helped businesses from a range of sectors, from finance to utilities, retail to public service. Our goal is to help customer-facing teams succeed. From multi-site contact centres to hybrid and fully remote teams, our UK-based CCaaS platform keeps you online, connected and compliant. We’ve got you covered.

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Customer Experience

Voice, email, chat, WhatsApp, and social - all within a single interface. Make customer experience a priority with our Cxp platform, helping you to deliver fast, personal interactions that meet the demands of your customers. Get consistent omnichannel communications with real-time insights and intelligent routing.

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Customer Integrations

Your tech stack doesn’t need to be overcomplicated. We make integrating your existing infrastructure easy. Connect your contact centre with Microsoft Teams and back-office systems, allowing for immediate access to data and everything in one place. No more configuration management headaches.

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Empower Agents

Our Cxp platform offers a whole range of tools and features to help boost your team’s productivity and efficiency. From task queues to live interaction history and even multi-tasking capabilities, it’s all about making life for your team simpler and quicker, which means increased customer service. Features like automated case handling, secure PCI-compliant payments, and call-back management lets your staff focus on their roles, not repeatedly switching screens.

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Teams Collaboration

Collaboration is the key to any successful team, and keeping your back office and customer-facing teams connected is at the heart of it all. Our platform offers built-in Microsoft Teams integration, shared performance dashboards, and a unified workspace to keep everybody in the loop. And if you’re wondering about visibility, your supervisors can monitor activity in real time, helping to coach teams and reassign tasks without disrupting workflow.

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Safety and Compliance

Here at TelXL, we know that security is a top priority and should be airtight. We designed our products and solutions to meet industry standard regulations. Our Cyber Essentials Plus, ISO27001, PCI-DSS Level 1 certifications and GDPR-aligned practices means we take a multi-layered approach to data security. Our platform is hosted across three UK Tier 1 data centres, bolstered by real-time replication and automated disaster recovery. We’ve got you covered, monitoring your infrastructure at every level and keeping you up and running securely.

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Why choose Cxp?

 

Experience a truly omnichannel platform built for today’s customer journeys. Cxp has the flexibility to adapt to your business needs, can scale as soon as you need it to, and offers modular pricing that means you only pay for what you need.

 

Choose Cxp and get more than just a contact centre platform, get a solution that empowers agents and enhances your ability to deliver a great customer experience.

 

 

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