Our products
Total customer experience
Customer experience is everything. Good reviews, word of mouth, return custom and customer loyalty all stem from great customer experience. That's what our solutions deliver - efficiently, securely, measurably and over every communication channel.
The total customer experience platform
Cxp
Meet Cxp - the cloud-based, omnichannel CCaaS platform that gives you the power to excel at every part of the customer journey. Connect with customers over every channel from voice to social, enjoy full visibility of every interaction, and transform customer experience.
Make every contact meaningful
Contact centre
Customers want options when they contact a business. That's why our contact centre solution is truly omnichannel, offering a 360-degree view of the customer time line across all channels, even if the customer started with voice and finished their journey with Whatapp. With full visibility of every interaction, within one interface, we deliver a platform that boosts quality and efficiency.
The foundation of customer contact
Voice
Voice calls remain essential in customer contact. Cxp enhances the experience by securely connecting callers to the right agent with the right expertise. Using advanced technology, agents receive key details about the enquiry before answering, so they’re ready to help right away. Intelligent call routing ensures each call reaches the most suitable available agent quickly, reducing wait times and improving overall service.
Meet your customers on their terms
Digital channels
Our customisable, omnichannel platform lets you add the channels you need to deliver the service your customers want. Choose from voice, email, WhatsApp, webchat and social media to connect with customers on their terms. Whichever channels you choose, every interaction is visible in one place, enabling agents to handle queries faster and better than ever.
Connect with customers without leaving Teams
Microsoft Teams integration
Seamlessly integrate with Microsoft Teams so that you can handle internal and external communication in one place. Manage customer interactions directly within Teams, sync presence and contacts across both platforms, and save the time and effort of jumping between applications.