Public sector

Secure, scalable CCaaS for the public sector

Delivering critical services depends on secure, reliable and flexible communication. At TelXL, Cxp allows public sector organisations to achieve secure,  communications tailored to their needs. 

public-sector-1
public-sector-1

Industry Challenges

 

Many public sector organisations still rely on outdated infrastructure  which is expensive to maintain and lacks the flexibility to scale.

Public sector organisations can be subject to strict data protection and regulatory standards.

 

 

Without unified platforms, it’s difficult for leadership teams to monitor usage, performance, or compliance across teams.

 

 

Remote and hybrid based teams can find it challenging to communicate and work effectively with traditional phone systems.

 

 

customer-experience

How TelXL helps

Future-proof communications

Cxp is a CCaaS solution built for the modern workplace. Designed to help organisations across the public sector streamline and enhance communication across multiple channels.

Built-in security

Security is at the core of Cxp with end-to-end encryption, multi-factor authentication, built-in disaster recovery and regular internal audits. Our platform protects user privacy and maintains data integrity.

Analytics and
reporting

Advanced analytics and reporting tools allow you to optimise workflows and make data-driven decisions and enhance overall efficiency and performance in your public sector organisation.

Advanced communications,
one platform

No matter the complexity of your organisation, Cxp is designed to give all users the features they need to work efficiently and communicate effectively across departments.

Cxp screenshot

Why TelXL for public sector

 

We understand the complex needs and challenges of public sector organisations. Our solutions align with these unique requirements.

Our platform delivers the tools needed for streamlined communications and collaboration, prioritising security and compliance.

Cxp delivers a range of experiences for users, from customers and agents to supervisors, our platform offers complete flexibility.

 

Cxp creates an accessible and inclusive environment for all employees and customers.

 

DRIVE CUSTOMER EXPERIENCE WITH AI

Practical AI tools to deliver faster resolutions, consistent omnichannel journeys, and compliant, insight-driven contact centre operations.

 

Reduce wait times with AI-powered routing and first contact resolution capabilities
Empower employees with the right AI and automation tools to enhance overall performance 
Turn every conversation into actionable intelligence with Cxp Insights 

Total customer experience

 

Customer experience is everything. Good reviews, word of mouth, return custom and customer loyalty all stem from great customer experience. That's what our solutions deliver - efficiently, securely, measurably and over every communication channel.

customer-experience