--- title: Blog - TelXL | CCaaS description: CCaaS | Read the latest contact centre and customer experience updates and technology image: https://telxl.com/hubfs/Standard%20social%20image/standard%20social%20image%20for%20the%20website.png --- [![TelXL](https://telxl.com/hubfs/TelXL-logo-strapline_256x119.png)](https://telxl.com) [Home](https://telxl.com) Products [Contact Centre](https://telxl.com/contact-centre) [AI Virtual Receptionist](https://telxl.com/ai-virtual-receptionist) [Cxp Analytics](https://telxl.com/cxp-analytics) [Cxp Insights](https://telxl.com/cxp-insights) [Partners](https://telxl.com/partners) Company [About Us](https://telxl.com/about) [Careers](https://telxl.com/careers) [Blog & News](https://telxl.com/blog) [Become a partner](https://telxl.com/partners#signup) Blog & News # Ideas, insight and news *from TelXL* . Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news. [All](https://telxl.com/blog) ![One Client, Four Products: What Real Account Growth Looks Like](https://telxl.com/hubfs/11_portfolio_account_growth.png) PartnerXL ### [One Client, Four Products: What Real Account Growth Looks Like](https://telxl.com/blog/partner-account-growth-path-multiple-products) Ask a partner how their best, longest-running accounts actually started, and it's rarely with a client signing up for everything at once. ... TelXL Team 02 Sep 2026 ![TelXL teams up with COTU to bring AI-powered insights to contact centres](https://telxl.com/hubfs/Avaya%20campaign%20artwork.png) Company Update ### [TelXL teams up with COTU to bring AI-powered insights to contact centres](https://telxl.com/blog/telxl-teams-up-with-cotu) PRESS RELEASE TelXL, a leading provider of contact centre and telecoms solutions, has announced a strategic partnership with COTU, a ... TelXL Team 08 Jul 2025 ![2025 contact centre trends and beyond](https://telxl.com/hubfs/2-Jan-21-2025-09-47-53-3984-AM.png) XL Industry Insights ### [2025 trends for contact centres: the future of customer service](https://telxl.com/blog/2025-trends-and-beyond-for-contact-centres-the-future-of-customer-service) The contact centre industry is undergoing rapid transformation, driven by evolving customer expectations, technological advancements, and ... TelXL Team 07 Jan 2025 ![TelXL Named Software Vendor of the Year at Technology Reseller Awards](https://telxl.com/hubfs/TRA24-Vend-Software-TelXL.jpg) Company Update ### [TelXL Named Software Vendor of the Year at Technology Reseller Awards](https://telxl.com/blog/telxl-named-software-vendor-of-the-year-at-technology-reseller-awards) PRESS RELEASE TelXL Team 15 Jul 2024 CCaaS ### [How to gain a competitive advantage in the Contact Centre market](https://telxl.com/blog/how-to-gain-a-competitive-advantage-in-the-contact-centre-market) Recently, Andrew Jones, our Chief Revenue Officer, shared his insights on the growing tech opportunity in the contact centre space, and how ... Andy Jones 26 Feb 2024 Contact Centre ### [Why Omnichannel is important for increasing customer satisfaction](https://telxl.com/blog/why-omnichannel-is-important-for-customer-satisfaction) Omnichannel platforms are the future of online customer services. Offering a seamless and consistent service across multiple channels, ... TelXL Team 30 Jan 2024 Contact Centre ### [What is Contact Centre as a Service (CCaaS)](https://telxl.com/blog/what-is-contact-centre-as-a-service-ccaas) Contact Centre as a Service (CCaaS) is a cloud-based solution that empowers businesses to manage their customer interactions across various ... TelXL Team 27 Nov 2023 Stay in the loop ## Get TelXL news in your inbox Product updates, partner opportunities and CX thinking, roughly once a month. Subscribe Have a story to share? ## We love featuring partner and customer success stories If TelXL has helped your business or your customers, we'd love to tell the story. [Email marketing@telxl.com](mailto:marketing@telxl.com) TelXL Footer — preview ![TelXL](https://telxl.com/hubfs/Tel-XL-logo5.png) #### Policies [Privacy Policy](https://telxl.com/privacy-policy) [Cookie Policy](https://telxl.com/cookie-policy) [Complaints Policy](https://telxl.com/complaints-policy) [Supplier Code of Conduct](https://telxl.com/supplier-code-of-conduct) [Supplier Terms and Conditions](https://telxl.com/supplier-terms-and-conditions) **[+44 3300 220022](tel:03300220022)** Unit 2 & 3, Fringe Meadow Rd, Moons Moat North Industrial Estate Redditch B98 9NR [Support](https://telxl.com/support) Copyright © 2026 TelXL Limited. All rights reserved.