--- title: Blog - TelXL | Contact Centre description: Contact Centre | Read the latest contact centre and customer experience updates and technology image: https://telxl.com/hubfs/Standard%20social%20image/standard%20social%20image%20for%20the%20website.png --- [![TelXL](https://telxl.com/hubfs/TelXL-logo-strapline_256x119.png)](https://telxl.com) [Home](https://telxl.com) Products [Contact Centre](https://telxl.com/contact-centre) [AI Virtual Receptionist](https://telxl.com/ai-virtual-receptionist) [Cxp Analytics](https://telxl.com/cxp-analytics) [Cxp Insights](https://telxl.com/cxp-insights) [Partners](https://telxl.com/partners) Company [About Us](https://telxl.com/about) [Careers](https://telxl.com/careers) [Blog & News](https://telxl.com/blog) [Become a partner](https://telxl.com/partners#signup) Blog & News # Ideas, insight and news *from TelXL* . Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news. [All](https://telxl.com/blog) ![Why Partners Are Choosing One CX Partner, Not Three](https://telxl.com/hubfs/10_portfolio_one_partner_1.png) Contact Centre ### [Why Partners Are Choosing One CX Partner, Not Three](https://telxl.com/blog/one-partner-multiple-platforms-for-resellers) Ask a reseller how many vendors sit behind their contact centre proposition and the honest answer is rarely one. A CCaaS platform from one ... Admin 10 Aug 2026 ![What Is AI in a Contact Centre?](https://telxl.com/hubfs/Untitled%20(700%20x%201000%20px)%20(1).png) Contact Centre ### [What Is AI in a Contact Centre?](https://telxl.com/blog/what-is-ai-in-a-contact-centre) Customer expectations, operational complexity, and competitive pressure are converging to redefine the role of the contact centre. No ... TelXL Team 07 Jan 2026 ![How can practical AI transform your contact centre?](https://telxl.com/hubfs/Untitled%20(700%20x%201000%20px)%20(1).png) Contact Centre ### [How can practical AI transform your contact centre?](https://telxl.com/blog/how-can-practical-ai-transform-your-contact-centre) Customer expectations have never been higher, and neither has the pressure on contact centres to deliver fast, accurate, and effortless ... TelXL Team 07 Jan 2026 ![TelXL teams up with COTU to bring AI-powered insights to contact centres](https://telxl.com/hubfs/Avaya%20campaign%20artwork.png) Company Update ### [TelXL teams up with COTU to bring AI-powered insights to contact centres](https://telxl.com/blog/telxl-teams-up-with-cotu) PRESS RELEASE TelXL, a leading provider of contact centre and telecoms solutions, has announced a strategic partnership with COTU, a ... TelXL Team 08 Jul 2025 ![The Importance of customer, business, and operational insights in the age of AI](https://telxl.com/hubfs/Foyer%20TV%20imagery%20%282%29.png) Contact Centre ### [The Importance of customer, business, and operational insights in the age of AI](https://telxl.com/blog/harnessing-ai-for-superior-customer-experience-and-operational-efficiency) In today’s competitive environment, delivering exceptional customer experience (CX) is paramount. AI plays a crucial role in shaping CX by ... TelXL Team 26 Mar 2025 ![The Disruptive Power of AI in Contact Centres: Innovation vs. Risk](https://telxl.com/hubfs/Foyer%20TV%20imagery%20%281%29.png) XL Industry Insights ### [The Disruptive Power of AI in Contact Centres: Innovation vs. Risk](https://telxl.com/blog/the-disruptive-power-of-ai-in-contact-centres-innovation-vs.-risk) Artificial Intelligence (AI) has undeniably emerged as a disruptive force in the modern marketplace. With its vast potential to address a ... TelXL Team 26 Mar 2025 ![High and dry.....](https://telxl.com/hubfs/3-2.png) Contact Centre ### [High and dry.....](https://telxl.com/blog/high-and-dry) With the news settling that Avaya is axing support for customers with under 200 seats - what next for those left adrift? Opinion Piece By ... Andy Jones 28 Feb 2025 ![Differences Between Contact Centres, Omnichannel Centres, and Call Centres](https://telxl.com/hubfs/Understanding%20the%20differences%20Contact%20centres%2c%20omnichannel%20contact%20centres%2c%20and%20call%20centres%20%281%29.png) XL Educate ### [Differences Between Contact Centres, Omnichannel Centres, and Call Centres](https://telxl.com/blog/understanding-the-differences-contact-centres-omnichannel-contact-centres-and-call-centres) In the customer service industry various terminology is used. In this blog we explore the differences between the commonly used terms ... TelXL Team 23 Jan 2025 ![2025 contact centre trends and beyond](https://telxl.com/hubfs/2-Jan-21-2025-09-47-53-3984-AM.png) XL Industry Insights ### [2025 trends for contact centres: the future of customer service](https://telxl.com/blog/2025-trends-and-beyond-for-contact-centres-the-future-of-customer-service) The contact centre industry is undergoing rapid transformation, driven by evolving customer expectations, technological advancements, and ... TelXL Team 07 Jan 2025 ![TelXL Blog: Online shopping on Black Friday](https://telxl.com/hubfs/AI-Generated%20Media/Images/online%20shopping.jpeg) Contact Centre ### [BPOs managing traffic: the importance of the right contact centre platform](https://telxl.com/blog/bpo-managing-traffic-during-peak-shopping-periods-the-right-contact-centre-platform) As the year draws to a close, consumers prepare for some of the most significant shopping events of the year: Black Friday, Cyber Monday, ... 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