Does your business have an informal contact centre?When imagining a contact centre, you may be thinking of a field of desks and headsets, with dedicate...
Why Omnichannel is important for increasing customer satisfactionOmnichannel platforms are the future of online customer services. Offering a seamless and consistent...
What is Contact Centre as a Service (CCaaS)Contact Centre as a Service (CCaaS) is a cloud-based solution that empowers businesses to manage the...
