--- title: Cxp Analytics | AI Voice Analytics | TelXL description: "Cxp Analytics turns every customer conversation into business intelligence: 100% of interactions scored automatically, on any CCaaS platform.Cxp Analytics turns every customer conversation into business intelligence: 100% of interactions scored automatically, on any CCaaS platform." image: https://telxl.com/hubfs/Standard%20social%20image/standard%20social%20image%20for%20the%20website.png --- --> Cxp Analytics | AI Voice Analytics | TelXL [![TelXL](https://telxl.com/hubfs/TelXL-logo-strapline_256x119.png)](https://telxl.com) [Home](https://telxl.com) Products [Contact Centre](https://telxl.com/contact-centre) [AI Virtual Receptionist](https://telxl.com/ai-virtual-receptionist) [Cxp Analytics](https://telxl.com/cxp-analytics) [Cxp Insights](https://telxl.com/cxp-insights) [Partners](https://telxl.com/partners) Company [About Us](https://telxl.com/about) [Careers](https://telxl.com/careers) [Blog & News](https://telxl.com/blog) [Book a demo](https://telxl.com/cxp-analytics#contact) Cxp Analytics · AI voice analytics, on any platform # Turn every customer conversation into *business intelligence* . Cxp Analytics captures and scores 100% of your customer interactions, analysing words, tone and emotion for both agent and customer, so you can improve experience, reduce risk and find growth without adding headcount. [Book a demo →](https://telxl.com/cxp-analytics#contact) [Explore the platform](https://telxl.com/cxp-analytics#features) **Any CCaaS** platform **100%** of interactions analysed **GDPR-ready** UK-hosted A problem well defined is a problem half solved ## You're sitting on insight you can't see Customer Experience (CX) and Employee Experience (EX) are critical, but knowing where to focus is hard. Traditional Quality Assurance reviews less than 5% of interactions: manually, inconsistently, and too slowly to act on. Cxp Analytics changes the maths: every interaction is scored against consistent criteria, objectively, continuously and without extra resource. < 5% of interactions reviewed by **traditional, manual QA** 100% analysed automatically by **Cxp Analytics**: objective, consistent, continuous Three reasons to choose Cxp Analytics ## Built to prove its own value ### Tangible impact Every conversation becomes structured insight, without manual listening. Spot trends, coach objectively, strengthen compliance. ### A true technology partner Continuous insight focused on the outcomes that drive your business goals, not generic AI for its own sake. ### Growth through evidence Objective, continuous analysis surfaces natural opportunities to improve service and grow revenue. Comprehensive feature set ## One platform. Infinite possibilities. Everything you need to turn voice into business intelligence. ### Categorisation & topics Topic identification shows what really drives call volumes. ### Call summarisation Concise summaries for quick review of contents and key points. ### Sales effectiveness Understand the drivers of sales performance to optimise process and training. ### Issue resolution Identifies whether calls were resolved, and analyses why when they weren't. ### Compliance & adherence Automate compliance checks and flag risk keywords to reduce regulatory risk. ### Quality assurance Automated agent scoring and performance-management insight (AI scorecards). ### Voice of the customer Automatically assess the KPIs influencing NPS and CSAT. ### Behaviour predictions Identify the likelihood of callbacks or potential complaints. ### Dissatisfaction analysis Spot when customers are unhappy and why, enabling corrective action. ### Emotion & sentiment Assess customer and employee emotion: stress, empathy and energy. ### Call transcription Complete transcript of every call with speaker identification. ### Profanity detection Flag keywords for rapid review of difficult interactions. How it works ## Simple, secure, turnkey Deep insight from conversations, without complex setup or integration. The platform extracts insight from the previous day's call recordings, transcripts and metadata. 1 ### Data collection Front and back-office recordings imported for secure storage and transcription. 2 ### Transcript processing Advanced engine converts audio to text while keeping speaker identification. 3 ### AI analytics Audio, transcription and metadata reviewed for a comprehensive assessment. 4 ### Business intelligence Actionable insight delivered via intuitive BI dashboards. Sector-ready ## Industry-specific value, from a single platform ### Financial services Evidence disclosures, consent and supervision, replacing reactive sampling with audit-ready proof. ### Insurance Prioritise high-value, high-risk interactions, surfacing fraud signals and compliance gaps faster. ### Legal Protect confidentiality, capture billable time accurately and assemble disclosure evidence quickly. ### Travel & hospitality Surface issues quickly to reduce complaints, refunds and customer churn. ### Education Improve communication, highlight wellbeing concerns and support safeguarding. ### BPOs Deliver consistent service and SLA performance, and evidence the value added per campaign. Secure by design ## Security and compliance built in ### Your data, protected - Call recordings fed into our analytics module post-call are stored in a secure, encrypted, cloud-based environment. - Designed to meet GDPR requirements and UK data-protection law, ensuring confidentiality throughout. ### Turnkey to deploy - Works with any CCaaS platform, no need to migrate or replace any tech - Subscription model, real-time analytics for continuous improvement - Pre-defined packages for fast, turnkey deployment Common questions ## Cxp Analytics FAQs How does billing work? Simple, subscription-based pricing, so cost scales with what you actually use. Can it carry our own branding? Yes. Cxp Analytics can be white-labelled if you're a partner presenting it as your own solution. How much deployment effort is involved? It's designed to be turnkey. The platform layers on top of your existing CCaaS platform, and extracts insight from the previous day's conversations without complex setup or integration. Where is our data stored, and how secure is it? Data sits in a secure, encrypted, GDPR-ready cloud environment here in the UK. Which CCaaS platforms is it proven on? Cxp Analytics is built to work with any CCaaS platform, so there's no vendor lock-in. Which conversation channels does it cover? Voice today, with email and web chat ingestion on the roadmap. See it for yourself ## See what your conversations have been trying to tell you Book a demo of Cxp Analytics, or, if you're a channel partner looking to sell it, visit our [Partners](https://telxl.com/partners) page to find out how to get started. **+44 3300 220022** **enquiries@telxl.com** ### Book your Cxp Analytics demo We'll be in touch within one working day. 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