Cxp Insights turns 150 hours of your recent customer conversations into a clear, plain-English improvement plan, delivered in 7 days. No consultancy. No platform migration. No commitment.
Cxp Insights analyses your existing call recordings and metadata, up to three months of conversations, whatever platform they sit on. Nothing to install, nothing to migrate.
If you proceed to any TelXL product on a 12-month contract, we make moving forward simple, so there's no downside to finding out what's really happening in your conversations.
Every business generates vast amounts of customer interaction data, but most lack the time or tools to turn it into insight that improves customer experience or informs a technology decision.
Cxp Insights does the listening for you: a guided report that identifies exactly where experience and efficiency can be improved, before you spend a penny on new technology.
Fast to value, with immediate tangible output for your business, highlighting issues you didn't know existed.
Recommendations guided by your own operational data, not opinion or a sales pitch.
The report gives you and your provider a shared, evidence-based view of what to prioritise next.
Deep insight from historic conversations, without complex setup or integration.
We support you uploading past call recordings (WAV or MP3) and metadata to a dedicated, secure storage location.
Audio is transcribed using high-accuracy AI models optimised for telephone audio, creating searchable, structured text.
Transcripts are analysed across topic classification, agent performance and automation opportunities.
You receive a guided review of your custom report, highlighting key findings and improvement opportunities.
Understand what's really driving customer contacts.
Important customer experience indicators including CSAT and issue resolution.
Monitor employee performance and compliance when dealing with customer issues.
Scores call types for automation potential, complexity and deflection percentage, with a prioritised, phased roadmap.
Clear recommendations for CX improvements, sequenced by impact and effort.
Reasons for customer dissatisfaction and sales performance drivers, in plain English.
Gain fast, objective insight into your customer interactions, with full visibility of CX improvement opportunities, completely risk-free and with no long-term commitment required.
Ready to transform customer contact into a competitive advantage? Connect with TelXL's CX specialists to discover how Cxp Insights can strengthen your decisions and your portfolio.
We'll be in touch within one working day.