On Thursday 31st of August we held our annual Bring Your Kids to Work Day. This is its fourth year t...
Developing contact centre software takes various roles, functions and skills from design, developmen...
PRESS RELEASE TelXL, a leading provider of contact centre and telecoms solutions, has announced a st...
Developing contact centre software takes various roles, functions and skills from design, developmen...
In today’s competitive environment, delivering exceptional customer experience (CX) is paramount. AI...
Artificial Intelligence (AI) has undeniably emerged as a disruptive force in the modern marketplace....
Developing contact centre software takes various roles, functions and skills from design, developmen...
Contact centres are the backbone of customer service for businesses, and as customer expectations ri...
In the customer service industry various terminology is used. In this blog we explore the difference...
The contact centre industry is undergoing rapid transformation, driven by evolving customer expectat...
