--- title: Blog - TelXL | TelXL Team description: Read the latest contact centre and customer experience updates and technology image: https://telxl.com/hubfs/Standard%20social%20image/standard%20social%20image%20for%20the%20website.png --- [![TelXL](https://telxl.com/hubfs/TelXL-logo-strapline_256x119.png)](https://telxl.com) [Home](https://telxl.com) Products [Contact Centre](https://telxl.com/contact-centre) [AI Virtual Receptionist](https://telxl.com/ai-virtual-receptionist) [Cxp Analytics](https://telxl.com/cxp-analytics) [Cxp Insights](https://telxl.com/cxp-insights) [Partners](https://telxl.com/partners) Company [About Us](https://telxl.com/about) [Careers](https://telxl.com/careers) [Blog & News](https://telxl.com/blog) [Become a partner](https://telxl.com/partners#signup) Blog & News # Ideas, insight and news *from TelXL* . Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news. [All](https://telxl.com/blog) ![AI in UK contact centres: what the new ContactBabel report means for TelXL partners](https://telxl.com/hubfs/13_industry_report_ai_reality_landscape.png) AI ### [AI in UK contact centres: what the new ContactBabel report means for TelXL partners](https://telxl.com/blog/ai-in-uk-contact-centres-what-the-new-contactbabel-report-means-for-telxl-partners) UK contact centres are spending more on AI every year, and most of them can't tell you whether it's working. That's the headline from ... TelXL Team 02 Oct 2026 ![Find Coaching Priorities Hiding in Your Own Call Data](https://telxl.com/hubfs/telxl_featured_cxp_insights_coaching.png) Insights ### [Find Coaching Priorities Hiding in Your Own Call Data](https://telxl.com/blog/find-coaching-priorities-hiding-in-your-own-call-data) Most contact centre coaching plans start from the same place: a team leader's general sense of who needs help with what, built up from the ... TelXL Team 18 Sep 2026 ![Three new ways to sell AI, without asking a single customer to replace anything](https://telxl.com/hubfs/12_ai_suite_launch.png) AI ### [Three new ways to sell AI, without asking a single customer to replace anything](https://telxl.com/blog/three-new-ways-to-sell-ai) If you've ever pitched AI to a customer and watched their face fall the moment you mention a platform migration, you already know the real ... TelXL Team 15 Sep 2026 ![One Client, Four Products: What Real Account Growth Looks Like](https://telxl.com/hubfs/11_portfolio_account_growth.png) PartnerXL ### [One Client, Four Products: What Real Account Growth Looks Like](https://telxl.com/blog/partner-account-growth-path-multiple-products) Ask a partner how their best, longest-running accounts actually started, and it's rarely with a client signing up for everything at once. ... TelXL Team 02 Sep 2026 ![What Is AI in a Contact Centre?](https://telxl.com/hubfs/Untitled%20(700%20x%201000%20px)%20(1).png) Contact Centre ### [What Is AI in a Contact Centre?](https://telxl.com/blog/what-is-ai-in-a-contact-centre) Customer expectations, operational complexity, and competitive pressure are converging to redefine the role of the contact centre. No ... TelXL Team 07 Jan 2026 ![How can practical AI transform your contact centre?](https://telxl.com/hubfs/Untitled%20(700%20x%201000%20px)%20(1).png) Contact Centre ### [How can practical AI transform your contact centre?](https://telxl.com/blog/how-can-practical-ai-transform-your-contact-centre) Customer expectations have never been higher, and neither has the pressure on contact centres to deliver fast, accurate, and effortless ... TelXL Team 07 Jan 2026 ![Meet the Team: Lisa Chambers, Training and Development Officer](https://telxl.com/hubfs/Meet%20the%20team%20%282%29.png) Company Update ### [Meet the Team: Lisa Chambers, Training and Development Officer](https://telxl.com/blog/meet-the-team-lisa-chambers-training-and-development-officer) Developing contact centre software takes various roles, functions and skills from design, development, operations, sales, finance, HR and ... TelXL Team 09 Oct 2025 ![National Coding Week 2025: Celebrating the Power of Code](https://telxl.com/hubfs/National%20Coding%20Week%202025.png) Events ### [National Coding Week 2025: Celebrating the Power of Code](https://telxl.com/blog/nationalcodingweek2025) This week marks National Coding Week - a time to celebrate the problem-solving and innovation that coding makes possible. Coding is at the ... TelXL Team 18 Sep 2025 ![TelXL teams up with COTU to bring AI-powered insights to contact centres](https://telxl.com/hubfs/Avaya%20campaign%20artwork.png) Company Update ### [TelXL teams up with COTU to bring AI-powered insights to contact centres](https://telxl.com/blog/telxl-teams-up-with-cotu) PRESS RELEASE TelXL, a leading provider of contact centre and telecoms solutions, has announced a strategic partnership with COTU, a ... TelXL Team 08 Jul 2025 ![The Importance of customer, business, and operational insights in the age of AI](https://telxl.com/hubfs/Foyer%20TV%20imagery%20%282%29.png) Contact Centre ### [The Importance of customer, business, and operational insights in the age of AI](https://telxl.com/blog/harnessing-ai-for-superior-customer-experience-and-operational-efficiency) In today’s competitive environment, delivering exceptional customer experience (CX) is paramount. AI plays a crucial role in shaping CX by ... 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