--- title: Blog - TelXL | TelXL Team description: Read the latest contact centre and customer experience updates and technology image: https://telxl.com/hubfs/Standard%20social%20image/standard%20social%20image%20for%20the%20website.png --- [![TelXL](https://telxl.com/hubfs/TelXL-logo-strapline_256x119.png)](https://telxl.com) [Home](https://telxl.com) Products [Contact Centre](https://telxl.com/contact-centre) [AI Virtual Receptionist](https://telxl.com/ai-virtual-receptionist) [Cxp Analytics](https://telxl.com/cxp-analytics) [Cxp Insights](https://telxl.com/cxp-insights) [Partners](https://telxl.com/partners) Company [About Us](https://telxl.com/about) [Careers](https://telxl.com/careers) [Blog & News](https://telxl.com/blog) [Become a partner](https://telxl.com/partners#signup) Blog & News # Ideas, insight and news *from TelXL* . Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news. [All](https://telxl.com/blog) ![Channel-only Is a Contract, Not a Slogan](https://telxl.com/hubfs/TelXL_Blog_Channel_Only_hero_1200x630.png) PartnerXL ### [Channel-only Is a Contract, Not a Slogan](https://telxl.com/blog/channel-only-in-practice-partnerxl) "We're committed to the channel" is one of the most common sentences in technology sales, and one of the hardest to check. It's very easy ... TelXL Team 26 Oct 2026 ![Sell AI to Every Customer, Whatever Platform They Run](https://telxl.com/hubfs/TelXL_Blog_Different_Platforms_hero_1200x630-1.png) AI ### [Sell AI to Every Customer, Whatever Platform They Run](https://telxl.com/blog/ai-offer-any-contact-centre-platform) Look at the customer base of almost any partner selling contact centre and communications technology and you'll find the same thing: no two ... TelXL Team 26 Oct 2026 ![Why most customer calls go unheard, and what to do about it](https://telxl.com/hubfs/Landscape-5-mission-statement.png) AI ### [Why most customer calls go unheard, and what to do about it](https://telxl.com/blog/why-most-customer-calls-go-unheard-and-what-to-do-about-it) Ask a contact centre manager how many customer calls their team reviews, and the honest answer is usually somewhere between 1% and 5%. The ... TelXL Team 15 Oct 2026 ![What Your NPS Score Isn't Telling You](https://telxl.com/hubfs/telxl_featured_cxp_analytics_nps.png) Analytics ### [What Your NPS Score Isn't Telling You](https://telxl.com/blog/what-your-nps-score-isnt-telling-you) Net Promoter Score (NPS) has earned its place on the leadership dashboard for a good reason: it's simple, it's comparable over time, and ... TelXL Team 07 Oct 2026 ![Every Vendor Is Pitching Partners AI. Here Are Five Questions to Ask Before You Say Yes](https://telxl.com/hubfs/14_partner_ai_vendor_questions_landscape.png) Customer Experience ### [Every Vendor Is Pitching Partners AI. Here Are Five Questions to Ask Before You Say Yes](https://telxl.com/blog/every-vendor-is-pitching-partners-ai.-here-are-five-questions-to-ask-before-you-say-yes) If you sell contact centre technology through the channel, you will have noticed that every vendor conversation now ends up in the same ... TelXL Team 07 Oct 2026 ![AI in UK contact centres: what the new ContactBabel report means for TelXL partners](https://telxl.com/hubfs/13_industry_report_ai_reality_landscape.png) AI ### [AI in UK contact centres: what the new ContactBabel report means for TelXL partners](https://telxl.com/blog/ai-in-uk-contact-centres-what-the-new-contactbabel-report-means-for-telxl-partners) UK contact centres are spending more on AI every year, and most of them can't tell you whether it's working. That's the headline from ... TelXL Team 02 Oct 2026 ![Find Coaching Priorities Hiding in Your Own Call Data](https://telxl.com/hubfs/telxl_featured_cxp_insights_coaching.png) Insights ### [Find Coaching Priorities Hiding in Your Own Call Data](https://telxl.com/blog/find-coaching-priorities-hiding-in-your-own-call-data) Most contact centre coaching plans start from the same place: a team leader's general sense of who needs help with what, built up from the ... TelXL Team 18 Sep 2026 ![Three new ways to sell AI, without asking a single customer to replace anything](https://telxl.com/hubfs/12_ai_suite_launch.png) AI ### [Three new ways to sell AI, without asking a single customer to replace anything](https://telxl.com/blog/three-new-ways-to-sell-ai) If you've ever pitched AI to a customer and watched their face fall the moment you mention a platform migration, you already know the real ... TelXL Team 15 Sep 2026 ![One Client, Four Products: What Real Account Growth Looks Like](https://telxl.com/hubfs/11_portfolio_account_growth.png) PartnerXL ### [One Client, Four Products: What Real Account Growth Looks Like](https://telxl.com/blog/partner-account-growth-path-multiple-products) Ask a partner how their best, longest-running accounts actually started, and it's rarely with a client signing up for everything at once. ... TelXL Team 02 Sep 2026 ![What Is AI in a Contact Centre?](https://telxl.com/hubfs/Untitled%20(700%20x%201000%20px)%20(1).png) Contact Centre ### [What Is AI in a Contact Centre?](https://telxl.com/blog/what-is-ai-in-a-contact-centre) Customer expectations, operational complexity, and competitive pressure are converging to redefine the role of the contact centre. No ... TelXL Team 07 Jan 2026 Stay in the loop ## Get TelXL news in your inbox Product updates, partner opportunities and CX thinking, roughly once a month. 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