Developing contact centre software takes various roles, functions and skills from design, development, operations, sales, finance, HR and marketing - they all play a crucial role within TelXL. In this series of Meet the Team blogs, we hope to give you an insight into the people behind TelXL who are committed to creating the best contact centre software in the market.
In this latest Meet the Team, the HR department interviewed Lisa Chambers, our Training and Development Officer, who’s been with the business for over 2 years.
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Name: Lisa Chambers
Job Title: Training and Development Officer
Team: People Team
What initially attracted you to TelXL?
I wanted to work for a company that I felt aligned with my values and where I felt I could achieve something. I was excited by what TelXL were trying to achieve.
In three words, please describe TelXL?
Collaborative, Committed and Evolving.
What’s been your biggest challenge?
Keeping up! It has been a challenge to try to keep up with creating training, on a product that has been developing and changing on a sometimes daily basis, in order to allow us to provide repeatable content for Partners. It has been fun though and I love a challenge.
What’s been your biggest highlight?
Honestly I am not sure I can single it down to 1 but I would say that getting the Academy implemented was definitely on the top of the list. Also going down to one of our partners and training them on Cxp UI. Being able to showcase all the hard work that everyone had put in was a massive highlight for me.
How would you describe the company culture in a few words?
I feel it encourages collaboration and engagement across the company.
What are you most excited about as you continue your journey with us?
Everyday is different and I certainly learn something new everyday and that makes me excited. I am enjoying gaining more knowledge around the product and how it works but also I am really excited about some of other training projects that we have going on, like ISTQB.
Tell us a bit about yourself:
How long have you worked in the Contact Centre industry?
I've worked in the Contact Centre industry for 27 years.
How long have you worked as a Training and Development officer?
I have been a Training and Development Officer for over 2 years, with qualifications in adult education spanning around 15 years. My career began in a contact centre where I worked in back office roles before moving to the phones and then progressing to Ops Director. Over the years, I've provided consultancy and training to numerous contact centres of various sizes and it was one of the elements of my job that I have always loved. Therefore, when I decided to transition from operations to a more specialised role, I knew that focusing on training was the right choice for me.
What do you like to do outside of work?
I spend most of my spare time reading, I have read 88 books so far this year! If I'm not reading then I am usually spending time with my grandkids or away for weekends with friends.
Describe yourself in three words?
Dedicated, Adaptable and Resourceful.
Hear from Lisa's Line Manager:
"Lisa's customer first approach is truly appreciated by TelXL as a whole, her wealth of experience in contact centres means she can always offer up valuable insights which ultimately help us to build and train out the best product possible.Her training sessions are always engaging, informative and fun, we are very lucky to have Lisa on board!"
