With the news settling that Avaya is axing support for customers with under 200 seats - what next for those left adrift?
Opinion Piece By Andy Jones, Chief Revenue Officer at TelXL
This is a major long-term brand 'ripping off the plaster' on its own customer base. As someone who as part of a dedicated team at TelXL has been focused on creating, developing and introducing a solution to serve exactly this market, I should be happier about this Avaya reversal. Sadly, however, I'm not.
The unique challenges faced by small and medium-sized contact centres ranging from budget constraints to the need for easy scalability mean these businesses require solutions that are agile, affordable and robust. Businesses on a journey and navigating needs versus ROI need a supplier that they can trust, communicate consistently with and rely on long term.
Contact centres whether formal or informal, are not about technology alone, they're about collaboration, enablement and an exceptional end user experience. Those serving that customer experience need to consider the service they provide that wraps around any technology deployment.
TelXL specialises in serving the market through its partners with AI driven Customer experience via agile solutions for contact centres with 250 seats or less. The platform is easy to use, flexible, scalable and designed to grow aligned to business need. We enable cost-effective, cloud-based solutions that allow businesses to integrate productive technology without the overheads of traditional, on-premise systems.
Through our partnership with Geomant, a trusted and longstanding Avaya Systems Integrator, we offer flexible ‘no need to rip and replace’ options, seamless migration and ongoing support as you upgrade to an agile and advanced cloud-based platform. Our AI-enabled, omnichannel contact centre solution suite is designed specifically for small to medium-sized businesses, meaning solutions that can operate independently or seamlessly integrate with Avaya Unified Communications platforms.
If you are one of those left wondering what to do next - or want to talk about a solution that fits seamlessly into your Ayaya ecosystem, please reach out to myself or a member of the team.
