Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
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One of the most important distinctions in modern CX technology is the difference between AI hype and AI value. In a market saturated with ...
With the news settling that Avaya is axing support for customers with under 200 seats - what next for those left adrift? Opinion Piece By ...
Product updates, partner opportunities and CX thinking, roughly once a month.
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