---
title: Blog - TelXL | Opinion Article
description: Opinion Article | Read the latest contact centre and customer experience updates and technology
image: https://telxl.com/hubfs/Standard%20social%20image/standard%20social%20image%20for%20the%20website.png
---

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![AI by Design: Value Over Hype](https://telxl.com/hubfs/Untitled%20(700%20x%201000%20px)%20(1).png)

Opinion Article

### [AI by Design: Value Over Hype](https://telxl.com/blog/ai-by-design-value-over-hype)

One of the most important distinctions in modern CX technology is the difference between AI hype and AI value. In a market saturated with ...

Jason Brown 07 Jan 2026

![High and dry.....](https://telxl.com/hubfs/3-2.png)

Contact Centre

### [High and dry.....](https://telxl.com/blog/high-and-dry)

With the news settling that Avaya is axing support for customers with under 200 seats - what next for those left adrift? Opinion Piece By ...

Andy Jones 28 Feb 2025

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