Developing contact centre software takes various roles, functions and skills from design, development, operations, sales, finance, HR and marketing - they all play a crucial role within TelXL. In this series of Meet the Team blogs, we hope to give you an insight into the people behind TelXL who are committed to creating the best contact centre software in the market.

In this latest Meet the Team, the HR department interviewed Jack Roberts three months after starting in the role. 

Name: Jack Roberts
Job Title: Product Owner
Team: Product

What does your job involve and what daily tasks do you do?
As a Product Owner, my job involves writing user stories from requirement documents provided by the product managers, adding these stories to our road map plan for the product and ensuring the work is completed by set deadlines so we can reach our goal of providing an amazing product.

On a daily basis I check in with various teams across the business on their progression and gain an understanding of the work in progress and if any blockers have arisen so I can get these quickly resolved to prevent delay in development.  

What initially attracted you to TelXL?
The chance to challenge myself, progress my career in a slightly different direction as well as being able to bring my current skills to benefit a great company with amazing goals to improve communications for all users of our products. 

In three words, please describe TelXL? 
Challenging, Supported, Fun. 

Learning all about the product, and a new industry, and building my technical understanding to help my team as much as possible.  I am constantly learning with my research too. Everyone at TelXL is always on hand to support me and answer any questions I have. 

The company want people to progress as much as possible in their role. Members from the SLT are always very friendly and are happy to help whenever possible. 

Continuing to develop in my role by gaining certifications and industry knowledge so we can produce the best product possible. 

Tell us a bit about yourself: 

I have worked in Tech/IT for 5 years working for companies such as Royal Mail and Co-operative Bank. 

Outside of work I am the chairman of Birmingham City Volleyball club. A club with 100+ members competing regionally with 5 men’s and women’s teams as well as social sessions with 50+ different people learning the sport.  

We have partnerships with Birmingham City University, Moseley Beach Volleyball and Kings Heath Clangers basketball team. There are big plans to grow with a new sports hall, new indoor beach courts, junior teams and a national team. It is a large responsibility, but I really enjoy being able to develop an amazing club and provide an opportunity for people to play such a great sport. 

Hear from Jack's team members 

"Since joining TelXL, Jack has quickly made an impact. He brings a wealth of experience which is a great asset to the team and is playing a key role in driving our product development forward."
Kevin Robinson, Chief Product Officer

"Jack's friendly and collaborative approach makes him a great team player, bringing people together to get things done. He’s always looking for ways to make work more efficient, helping everyone save time and achieve their goals."
Tom Moore, Product Manager