Company size
Your business size and how you operate makes a big difference to how you need to organise your customer communications. Is everyone in the same room or are they spread across multiple sites? Do you need to integrate with other software? Are you office-based, hybrid or remote?
We specialise in delivering enterprise-grade solutions to SMEs and can adapt our platform to any size of business. Whether you have a formal contract centre or managing customer queries informally, Cxp is the platform for you.
Adaptable to your business
Needs
What are your first priorities as a business? It's not always easy to balance them, whether it's efficiency and customer experience, or seamless collaboration with tight security controls. We're here to deliver on those needs, and adaptable to you so you can prioritise what matters most.
For every sector
Industry
Every industry is different, with its own requirements and concerns. That's why you need a CCaaS platform built by people who understand your sector, your priorities and how to adapt to them.
The foundation of customer contact
Topic
Voice calls remain essential in customer contact. Cxp enhances the experience by securely connecting callers to the right agent with the right expertise. Using advanced technology, agents receive key details about the enquiry before answering, so they’re ready to help right away. Intelligent call routing ensures each call reaches the most suitable available agent quickly, reducing wait times and improving overall service.