Latest News
Latest News
Understanding the AI Opportunities for Contact and Call Centres
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is becoming more accessible to almost every industry. The advancement of AI technology has allowed us to talk to our smart phones, log into our banking apps with facial...
The TelXL Team Share Their Insights from the Call and Contact Centre Expo
The TelXL team attended one of the most important events of the year for contact centre managers and resellers. The Call and Contact Centre Expo is the cornerstone event for companies working in the contact centre industry, giving businesses large and small the chance to showcase their technologies with thought leadership sessions and plenty of networking.
Bringing Contact Centre Back-and-Front-Offices Together with Teams
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, delivering capabilities that challenge the position of traditional on-prem and Hosted PBX platforms.Given Microsoft’s immovable presence in business productivity, and...
Why should SMEs consider upgrading to a contact centre solution?
Thinking about the types of businesses that run contact centres, you might not immediately think of an SME. While it’s true that the penetration of contact centre technologies is lower in smaller organisations, over half of UK contact centres are under 50 seats. The...
TelXL Win Big at The UC Partner Awards 2022
TelXL and CEO Aaron Fox both won awards at The UC Partner Awards 2022, taking home the Best Service Provider and Channel Leader of the Year respectively. The award show, which took place on Thursday 17th November 2022, is dedicated to celebrating channel success in...
Trends in contact centres to 2025: anticipating a focus on automation
We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that most contact centre managers seem destined never to feel ready for the future. The impact of technological diffusion over the past...
PSTN Switch Off: TelXL customers will see a seamless transition
Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a fully digital network infrastructure.In this article, we outline what this will mean for businesses, why it is happening and happily report that TelXL’s customers will...
Payments, PCI and the TelXL Toolkit – PCI Telecom
PCI Telecom are one of TelXL’s most established resellers, with a relationship now stretching back nearly 20 years. We talked to Christian Coe, CEO of PCI Telecoms, to understand what TelXL offers him and his business and the value that this derives.Who are PCI...
5 key contact centre trends that are influencing TelXL in 2022 and beyond
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and collaboration space, have changed contact centres for good.Here at TelXL we have some exciting plans for our future product roadmap...
The direction of Microsoft Teams and relevance to contact centres
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not least over the past few years during COVID. Now the role of Teams is evolving, and it is relevant to contact centres. We explain...