TelXL Highly Commended at UC Partner Awards for Channel Approach
London, United Kingdom (16th November 2023) – TelXL is pleased to announce its recognition at the 2023 UC Partner Awards, ‘highly commended’ for Best Service Provider.
The commendation recognised TelXL’s work over the last year to develop a CCaaS product, partner network and support structure all focused on delivering experience-led solutions through the Channel.
With the lines between Unified Communications (UCaaS) and Contact Centre (CCaaS) technology blurring in recent years, we recognised the need - for SMEs in particular - to have a communications platform that can grow with them.
Many begin with UCaaS, but as needs mature, the requirement for a more well-rounded solution that formalises customer contact management in a flexible way becomes paramount.
Our new Customer Experience platform, Cxp, provides scalable omnichannel contact centre functionality, enabling true collaboration for front and back-office – essential when communicating internally and with customers.
“We’re thrilled to have been recognised at the UC Partner Awards this year,” said Aaron Fox, CEO, TelXL. “It is great to see our commitment to delivering ROI in the channel through innovation, growth, and exceptional partner experience validated. To us, Cxp is the natural evolution from UCaaS as the needs of businesses mature and change. Having the right technology that enables businesses to deliver exceptional customer service at all stages of that journey is critical.