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Ladybird Voice Solutions Partners with TelXL to Offer Flexible CCaaS

Ladybird Voice Solutions takes its contact centre portfolio to the next level by partnering with industry veteran of 20 years and CCaaS expert, TelXL and joining their PartnerXL program.

Ladybird Voice Solutions can now provide its customers with TelXL’s agile CCaaS platform, Cxp, which has been specifically developed to meet the demands of the evolving small to medium-sized contact centre landscape.

This partnership enables Ladybird Voice Solutions to offer enterprise-level CCaaS solutions and functionality to any size of contact centre, alongside the ability to create flexible packages for their clients, giving their customers better choice and flexibility in the voice, digital and omnichannel CCaaS solutions they procure.

“We are really excited to be partnering with TelXL, to provide our first-ever CCaaS product. Our customers require a scalable, agile and subscription-based solution that can grow with their business. The addition of Cxp allows us to provide voice, digital and omnichannel products within the Ladybird Voice Solutions portfolio. This enhances our IT and telco offering and gives us a competitive and strategic advantage within the market“ said Paul Turner, Managing Director at Ladybird Voice Solutions.

Andy Jones, CRO at TelXL said: “The team at TelXL are really excited to have Ladybird Voice Solutions  as part of the PartnerXL program. We are looking forward to working together in providing exceptional customer experience and in helping them demonstrate how our CCaaS solution, Cxp, can support customers’ growth and increase revenue.”

Cxp is only sold via the channel and includes flexible voice-centric, digital-centric and omnichannel CCaaS options – each solution scalable and flexible enough to grow with a customer at their pace. This approach is designed to provide elevated levels of agility, enabling partners to offer solutions more suited to their customers’ commercial and operational needs.

Furthermore, Ladybird Voice Solutions will be onboarded to TelXL’s Partner Program, Partner XL, which provides a dedicated and continuous enablement program allowing members to expand their contact centre portfolio, with increasing rewards and benefits for sales success.

For over 20 years, TelXL has been at the forefront of contact centre innovation. With a focus on crafting platforms to enhance both customer and end-user experience, it has delivered some of the most successful solutions now being supplied through the channel.