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Press Release: TelXL Announces the Launch of its First Partner Program

Today (Monday 3rd April 2023), TelXL has announced the launch of PartnerXL. A partner program aligned with its mission of creating exceptional customer experiences with innovative CCaaS solutions.

Partners can now become a reseller of TelXL’s new-to-market CcaaS solution, Cxp – a suite of voice, digital and omnichannel products that give businesses the flexibility to choose communication channels they require, whilst also having the assurance that they can scale at any point depending on customer needs.

This program has the mantra of exceptional customer service at the core of its design. With a vast continuous enablement program available to its community, PartnerXL will allow members to expand their contact centre portfolio, with increasing reward benefits for sales success.

“The whole team at TelXL are excited about the launch of our partner program. PartnerXL will empower the channel to provide the ultimate solutions to small and medium-sized contact centres.  We’ll work with our partners to drive revenue and create exceptional customer experiences together by providing expert guidance and a dedicated support team.” Aaron Fox, TelXL Chief Executive Officer.

The announcement of PartnerXL follows the recent launch of TelXL’s latest contact centre suite, Cxp.

The Cxp suite has been designed to enable contact centres, especially those with 10-250 agents, to create a more seamless customer experience, whilst allowing reseller partners greater freedom in adding tailored solutions. The platform has been developed to address very specific contact centre requirements that have not previously been available in the channel.

“Customer expectations are increasing, and businesses should have the availability to be contactable via a channel of their customer’s choice, receive personalised services, and have their issue resolved near instantly. Cxp is all about making it easier for businesses to interact with their customers, and through the PartnerXL program we will empower our resellers to provide these solutions.” Andy Jones, TelXL Chief Revenue Officer.

For over 20 years, TelXL has been at the forefront of contact centre innovations. With a focus on crafting platforms to enhance both customer and end-user experience, it has delivered some of the most successful solutions to the channel.

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