Creating Customer Experience
We believe the interactions between businesses and their customers should feel exceptional.
The best kept secret in the channel…
We’ve taken all that experience and created the most agile CX platform for you to sell to the SMB market, with multiple licences to flex to your customers’ needs…
Customer Experience Suite.
Innovations like customisable UIs, smart routing, as well as ‘Five Nines’ reliability all deliver exceptional calling experiences.
Enable SMB’s to compete with larger rivals by opening up digital channels like chat, social media and email.
Join TelXL’s Partner Community
A platform that adapts to your customers’ needs, providing you the reseller with margin opportunities, whatever the solution.
Including voice, email, social and many more.
We support our partners across multiple verticals.
All our customers live on all three of our nodes at any given time.
We are fully accredited.
Understanding the AI Opportunities for Contact and Call Centres
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is becoming more accessible to almost every industry. The advancement of AI technology has allowed us to talk to our smart phones, log into our banking apps with facial...
The TelXL Team Share Their Insights from the Call and Contact Centre Expo
The TelXL team attended one of the most important events of the year for contact centre managers and resellers. The Call and Contact Centre Expo is the cornerstone event for companies working in the contact centre industry, giving businesses large and small the chance to showcase their technologies with thought leadership sessions and plenty of networking.
Bringing Contact Centre Back-and-Front-Offices Together with Teams
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, delivering capabilities that challenge the position of traditional on-prem and Hosted PBX platforms.Given Microsoft’s immovable presence in business productivity, and...
Why should SMEs consider upgrading to a contact centre solution?
Thinking about the types of businesses that run contact centres, you might not immediately think of an SME. While it’s true that the penetration of contact centre technologies is lower in smaller organisations, over half of UK contact centres are under 50 seats. The...
TelXL Win Big at The UC Partner Awards 2022
TelXL and CEO Aaron Fox both won awards at The UC Partner Awards 2022, taking home the Best Service Provider and Channel Leader of the Year respectively. The award show, which took place on Thursday 17th November 2022, is dedicated to celebrating channel success in...
Trends in contact centres to 2025: anticipating a focus on automation
We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that most contact centre managers seem destined never to feel ready for the future. The impact of technological diffusion over the past...