Is to make interactions for you and your customers feel exceptional.
Our Brand Pillars
Our team strives for excellence in every aspect of our operation.
Leveraging over two decades of industry knowledge, we know how to deliver the perfect platform to help end-users excel, informed by over a century of combined team experience.
We listen to the contact centre industry, constantly researching, interrogating user behaviour and testing new technologies to keep our solutions at the leading edge of the market.
The experience of our partners, and end-users, is paramount.
That means delivering the experience they need to succeed, though a robust, bespoke and reliable contact centre platform that provides the best experience for callers and agents alike!
With no direct sales team, we rely on our partners to expand.
Last year, we grew by 33%, and want our partners to grow just as much. So, we put partners at the heart of our business, providing them with a range of sales and marketing support tools.
You’ve never met us, but you know us.
For over 20 years, we’ve been crafting the best possible experience for contact centre decision-makers, agents, and their callers. In that time, we’ve delivered some of the most successful platforms to the channel.
Are you ready for exceptional customer interactions?
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is becoming more accessible to almost every industry. The advancement of AI technology has allowed us to talk to our smart phones, log into our banking apps with facial...
The TelXL team attended one of the most important events of the year for contact centre managers and resellers. The Call and Contact Centre Expo is the cornerstone event for companies working in the contact centre industry, giving businesses large and small the chance to showcase their technologies with thought leadership sessions and plenty of networking.
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, delivering capabilities that challenge the position of traditional on-prem and Hosted PBX platforms.Given Microsoft’s immovable presence in business productivity, and...
Thinking about the types of businesses that run contact centres, you might not immediately think of an SME. While it’s true that the penetration of contact centre technologies is lower in smaller organisations, over half of UK contact centres are under 50 seats. The...
TelXL and CEO Aaron Fox both won awards at The UC Partner Awards 2022, taking home the Best Service Provider and Channel Leader of the Year respectively. The award show, which took place on Thursday 17th November 2022, is dedicated to celebrating channel success in...
We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that most contact centre managers seem destined never to feel ready for the future. The impact of technological diffusion over the past...