Contact centre the way you want it
The Customer Experience by TelXL.
The Cxp suite
+
The Digital Experience
=
Combining both voice and digital to create omni-channel contact centre experience.
Feature | Vxp | Dxp | Oxp |
Channels
Voice | |||
Webchat / Livechat | |||
Facebook Messenger | |||
Twitter DM | |||
Instagram DM | |||
Viber | |||
SMS | |||
PCI Credit Card Processing | |||
Fax |
Numbers
Geographic, National and Freephone Numbers | |||
Memorable Numbers | |||
International Numbers | |||
Number Porting | |||
Extensions |
Automation
Interactive Voice Response (IVR) | |||
Speech Recognition | |||
Taskbot | |||
Advanced Taskbot | |||
AI Chatbot |
Voice and telephony
Voicemail | |||
Operator List | |||
Call Controls | |||
Deskphone | |||
VoIP Phone | |||
Hot Desking |
contact management
Automatic Call Distribution (ACD) | |||
Blacklist and Whitelist | |||
Skills Based Routing | |||
Queued Call Back | |||
Abandon Call Back | |||
Agent Pre-Call Announcements | |||
Contact Response Templates | |||
Scripts | |||
List-Based Outbound Dialler | |||
Call & SMS Broadcast |
operational management
Operating Hours and Holidays | |||
Tags and Dispositions | |||
Rules and Workflow Builder | |||
SLA Monitoring | |||
Agent Presence States and Customisation | |||
Single Sign On (SSO) | |||
Call Recordings, Markings and Scoring | |||
Storage - Call Recordings and Media |
visual customisation
Drag and Drop Widget-based Agent Interface | |||
Theme Drive Administration Interface | |||
White Label | |||
Customisable Login Page | |||
Customisable Webchat Widget |
Applications and Integrations
CRM Integrations | |||
Workforce Management Integrations | |||
Voice Analytics Integrations | |||
Wide Range of Payment Service Providers | |||
API Toolkit | |||
Bring Your Own Voice |
Reporting and MI
Realtime MI/Wallboards | |||
Post Contact Surveys and CSATs | |||
Comprehensive Range of Reports | |||
IVR Usage Report | |||
License Provisioning and Usage | |||
CDR Report | |||
Collected Data Download | |||
CSV Export | |||
Scheduled and Automated Reports | |||
Reporting API and Access Points | |||
API Access to Reports |
Reseller Functionality
Bureau Billing | |||
Customer Provisioning Wizard | |||
Customer Theme and Brand Control |
Channels
Feature | Vxp | Dxp | Oxp |
Voice | |||
Webchat / Livechat | |||
Facebook Messenger | |||
Twitter DM | |||
Instagram DM | |||
Viber | |||
SMS | |||
PCI Credit Card Processing | |||
Fax |
Numbers
Feature | Vxp | Dxp | Oxp |
Geographic, National and Freephone Numbers | |||
Memorable Numbers | |||
International Numbers | |||
Number Porting | |||
Extensions |
Automation
Feature | Vxp | Dxp | Oxp |
Interactive Voice Response (IVR) | |||
Speech Recognition | |||
Taskbot | |||
Advanced Taskbot | |||
AI Chatbot |
Voice and telephony
Feature | Vxp | Dxp | Oxp |
Voicemail | |||
Operator List | |||
Call Controls | |||
Deskphone | |||
VoIP Phone | |||
Hot Desking |
contact management
Feature | Vxp | Dxp | Oxp |
Automatic Call Distribution (ACD) | |||
Blacklist and Whitelist | |||
Skills Based Routing | |||
Queued Call Back | |||
Abandon Call Back | |||
Agent Pre-Call Announcements | |||
Contact Response Templates | |||
Scripts | |||
List-Based Outbound Dialler | |||
Call & SMS Broadcast |
operational management
Feature | Vxp | Dxp | Oxp |
Operating Hours and Holidays | |||
Tags and Dispositions | |||
Rules and Workflow Builder | |||
SLA Monitoring | |||
Agent Presence States and Customisation | |||
Single Sign On (SSO) | |||
Call Recordings, Markings and Scoring | |||
Storage - Call Recordings and Media |
visual customisation
Feature | Vxp | Dxp | Oxp |
Drag and Drop Widget-based Agent Interface | |||
Theme Drive Administration Interface | |||
White Label | |||
Customisable Login Page | |||
Customisable Webchat Widget |
Applications and Integrations
Feature | Vxp | Dxp | Oxp |
CRM Integrations | |||
Workforce Management Integrations | |||
Voice Analytics Integrations | |||
Wide Range of Payment Service Providers | |||
API Toolkit | |||
Bring Your Own Voice |
Reporting and MI
Feature | Vxp | Dxp | Oxp |
Realtime MI/Wallboards | |||
Post Contact Surveys and CSATs | |||
Comprehensive Range of Reports | |||
IVR Usage Report | |||
License Provisioning and Usage | |||
CDR Report | |||
Collected Data Download | |||
CSV Export | |||
Scheduled and Automated Reports | |||
Reporting API and Access Points | |||
API Access to Reports |
Reseller Functionality
Feature | Vxp | Dxp | Oxp |
Bureau Billing | |||
Customer Provisioning Wizard | |||
Customer Theme and Brand Control |

Co-create your customer experience with TelXL
Cxp Creator
– The customer experience blank canvas.
With 400+ features including…
Voice
Partners and Customers can access all the historical and real time datapoints they care about to run and adjust their contact centre operation. From detailed call logs to handling time of the voice channels, through to SLA exceptions, agent efficiency and customer journeys – all the data you need.
Wallboards
Get a real-time view of the performance and efficiency of their contact centre in a graphical and visual way. Ideal for both on-premises and working-from-home operations every interaction is tracked in real-time. If the digital teams require a different view of the wallboards to the voice teams – no problem.
Simply converting speech into text allows the analytics engine to surface patterns and trends that allow sales organisations to ensure their agents say the words that matter, or any organisation to pro-actively improve their end-customer interactions.
We believe the interactions between businesses and their customers should feel exceptional
Customisable UI
Simple billing
Digital channels
Ultimate resiliency
Latest News
PSTN Switch Off: TelXL customers will see a seamless transition
Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a fully digital network infrastructure.In this article, we outline what this will mean for businesses, why it is happening and happily report that TelXL’s customers will...
Payments, PCI and the TelXL Toolkit – PCI Telecom
PCI Telecom are one of TelXL’s most established resellers, with a relationship now stretching back nearly 20 years. We talked to Christian Coe, CEO of PCI Telecoms, to understand what TelXL offers him and his business and the value that this derives.Who are PCI...
5 key contact centre trends that are influencing TelXL in 2022 and beyond
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and collaboration space, have changed contact centres for good.Here at TelXL we have some exciting plans for our future product roadmap...
The direction of Microsoft Teams and relevance to contact centres
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not least over the past few years during COVID. Now the role of Teams is evolving, and it is relevant to contact centres. We explain...