Our mission
Is to make interactions for you and your customers feel exceptional.
Our Brand Pillars
Our team strives for excellence in every aspect of our operation.
Leveraging over two decades of industry knowledge, we know how to deliver the perfect platform to help end-users excel, informed by over a century of combined team experience.
We listen to the contact centre industry, constantly researching, interrogating user behaviour and testing new technologies to keep our solutions at the leading edge of the market.
The experience of our partners, and end-users, is paramount.
That means delivering the experience they need to succeed, though a robust, bespoke and reliable contact centre platform that provides the best experience for callers and agents alike!
With no direct sales team, we rely on our partners to expand.
Last year, we grew by 33%, and want our partners to grow just as much. So, we put partners at the heart of our business, providing them with a range of sales and marketing support tools.
Why TelXL?
You’ve never met us, but you know us.
For over 20 years, we’ve been crafting the best possible experience for contact centre decision-makers, agents, and their callers. In that time, we’ve delivered some of the most successful platforms to the channel.
Are you ready for exceptional customer interactions?
Latest News
PSTN Switch Off: TelXL customers will see a seamless transition
Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a fully digital network infrastructure.In this article, we outline what this will mean for businesses, why it is happening and happily report that TelXL’s customers will...
Payments, PCI and the TelXL Toolkit – PCI Telecom
PCI Telecom are one of TelXL’s most established resellers, with a relationship now stretching back nearly 20 years. We talked to Christian Coe, CEO of PCI Telecoms, to understand what TelXL offers him and his business and the value that this derives.Who are PCI...
5 key contact centre trends that are influencing TelXL in 2022 and beyond
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and collaboration space, have changed contact centres for good.Here at TelXL we have some exciting plans for our future product roadmap...
The direction of Microsoft Teams and relevance to contact centres
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not least over the past few years during COVID. Now the role of Teams is evolving, and it is relevant to contact centres. We explain...