Cxp: The Customer Experience Platform

Designed for SME contact centres, developed for every agent, built for every customer
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Select the channels right for your customers

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Voice
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Email
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Webchat
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WhatsApp
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Social

Transform customer experience

 

Customer experience is everything. Business is competitive, and consumers have more of a voice than ever before. A single online review can have a serious impact on business - so every interaction counts.

 

Cxp is the CCaaS solution built to help businesses of all sizes meet these challenges and thrive - delivering great customer experience over multiple channels in the most efficient way possible.

customer-experience

Omnichannel CCaaS, 360° visibility

 

There’s no need to piece together timelines of a customer’s queries over multiple different channels - Cxp does it for you. For busier contact centres, there’s even an optional case management feature. So, whether you’re handling a routine enquiry, complaint or managing an escalation, Cxp makes your workflow seamless across every channel.

360-visibility

One platform, three experiences 

Contact centres are complex organisations with multiple roles and responsibilities. But everyone is working to the same shared goal. So, we built Cxp – one platform with three experiences – giving everyone the features they need to deliver great customer experience as efficiently as possible.

Agent Experience

 

Give your agents the right tools to deliver exceptional customer experience

 

Omnichannel smart routing

PCI DSS Level 1 payments

Response templates

Microsoft Teams integration

Agent Task Belt

Customer History

Case Management

Speech recognition 

 

 

AI tools 

 

 

Chat translation 

 

 

Microsoft Direct Routing 

 

 

Supervisor Experience

 

Give supervisors the ability to maximise quality and efficiency with ease

 

Role switching

Unified Intraday reporting

Call recording

Dashboards

Omnichannel agent monitoring

Queuing

Screen recording

Administrator Experience

 

Give administrators complete oversight of customer contact with easy configuration and reporting

 

PowerBI reporting

Business units

Workspaces

Self-service configuration

Rules and workflow builder

Plug and play Integrations

Feature Highlights

Omnichannel – Get a 360-degree view of your ALL your customers interactions
Task Belt – Always have visibility of the highest priority tasks
Unified Desktop – Handle multiple tasks simultaneously in one simple and intuitive interface
Intra Day Reporting – Make quick, data-driven decisions with real-time, omnichannel insights 
Role Switching – Increase efficiency by effortlessly switch roles when required
Call and Screen Recording – Improve the standard of interactions with call and screen recording capability
Business Units – Set up and configure the platform to align to your business practices
Historical Reporting – Review historical data to make data-driven operational decisions
Plug and play integrations - Centralise operations by connecting your CRM system to the platform

Other features

Microsoft Teams

Seamlessly integrate with Microsoft Teams, so you can handle calls without leaving the Teams interface.

Bring Your Own Carrier

Don't want to change voice carriers? No worries! Cxp is SIP-agnostic, which means you don’t need to switch carrier - making onboarding even easier.

PCI Payments

Make PCI compliance easy and give your customers total confidence that their card details are secure. 

Plug-and-play Integrations

Want to connect Cxp into other business systems? Easy – Cxp can integrate into CRMs and analytics software. 

Simple to understand, easy to scale

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Modular-based
pricing
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Simple to
Understand
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Easy to quote
for partners
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Flexible
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Transparent with no hidden costs

Build your platform one step at the time

Select the channels

Choose complimenting features

Choose a preferred payment option

Include an integrations

 Determine if any additional services are required