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Voice

Voice

Get customers to the right people faster with routing, IVR and speech recognition.

Email

Email

Add convenience and respond faster with templates.

WhatsApp

WhatsApp

Integrate your WhatsApp account for customers that are on the go.

Webchat

Webchat

Automate an FAQ bot, or interact with customers in real-time.

Social

Social

Engage with followers across your socials simultaneously in one place.

Integrations

Integrations

Plug-in existing WFM, CRM, chatbot, or AI to centralise operations.

Lead by experience

Stand out in a competitive market by giving new or existing customers a personalised experience that’s seamless across different channels.

This way you can be memorable, leading to stronger brand loyalty.

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cxp-lead-by-experience

Empower agents

Giving your team the right tools and support means they can focus on better quality of service.

Make things simple to improve job satisfaction, drive better customer outcomes, and encourage retention.

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cxp-empower-agents

Streamline productivity

Choose the information that’s important to you and automate the day-to-day monitoring of key metrics.

Doing so means less time spent running reports, and more time improving your team’s efficiency.

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cxp-streamline-productivity

"The flexibility TelXL offer meant we could roll-out the features most important to us first, with access to more when we need them. Cxp is giving us a true omnichannel experience, on our own terms."

Roddy Forfar Managing Director at Aquarius Contact Centres UK

Features

Smart-routing

Smart routing

Route interactions based on basic rules or custom skill-based workflows.

PCI-Payments

PCI payments

Ensure all payments are PCI compliant, with support for over 28 payment service providers.

Screen-recording

Screen recording

Compliance, performance monitoring, and coaching based on real-world contact.

Webchat

Chatbot

Let customers self-serve where possible, pass to an agent where necessary.

Voice-recording

Call recording

Mono recordings as standard, and stereo available enabling advanced voice analytics.

WhatsApp

WhatsApp integration

Send and receive WhatsApp messages directly within Cxp.

Speech-recognition

Speech recognition

Automate pattern and trend identification to improve conversations.

Team-collaboration

Microsoft integration

Let your teams collaborate, whether it’s through Teams or Azure Directory.

Callback-automation

Callback automation

Queued or abandoned callback setting.

Customer-history

Customer history

Give agents the full picture with a single-window timeline of all previous interactions.

Real-time-agent-support

Real-time agent support

Monitor, barge or whisper into live chats to coach or advise on best next steps.

Integrations

Plug-and-play integrations

Connect existing WFM, CRM, Voice analytics or AI tool.

Response-templating

Response templating

Save time with canned responses to the most common queries.

Intraday-reporting

Intraday reporting

Monitor SLAs, seat utilisation and more in real-time. Schedule data export and sharing.

Bring-your-own-carrier

Bring your own voice

Overlay Cxp with an existing telephony carrier.

Advanced-data-management

Advanced data management

Tailor the system to you with custom fields and data imports.

Get it right, first time 

Bring all your customer interactions together to differentiate your business.