Contact centre the way you want it
The Customer Experience by TelXL.
The Cxp suite
+
The Digital Experience
=
Combining both voice and digital to create omni-channel contact centre experience.
Feature | Vxp | Dxp | Oxp |
Channels
Voice | |||
Webchat / Livechat | |||
Facebook Messenger | |||
Twitter DM | |||
Instagram DM | |||
Viber | |||
SMS | |||
PCI Credit Card Processing | |||
Fax |
Numbers
Geographic, National and Freephone Numbers | |||
Memorable Numbers | |||
International Numbers | |||
Number Porting | |||
Extensions |
Automation
Interactive Voice Response (IVR) | |||
Speech Recognition | |||
Taskbot | |||
Advanced Taskbot | |||
AI Chatbot |
Voice and telephony
Voicemail | |||
Operator List | |||
Call Controls | |||
Deskphone | |||
VoIP Phone | |||
Hot Desking |
contact management
Automatic Call Distribution (ACD) | |||
Blacklist and Whitelist | |||
Skills Based Routing | |||
Queued Call Back | |||
Abandon Call Back | |||
Agent Pre-Call Announcements | |||
Contact Response Templates | |||
Scripts | |||
List-Based Outbound Dialler | |||
Call & SMS Broadcast |
operational management
Operating Hours and Holidays | |||
Tags and Dispositions | |||
Rules and Workflow Builder | |||
SLA Monitoring | |||
Agent Presence States and Customisation | |||
Single Sign On (SSO) | |||
Call Recordings, Markings and Scoring | |||
Storage - Call Recordings and Media |
visual customisation
Drag and Drop Widget-based Agent Interface | |||
Theme Drive Administration Interface | |||
White Label | |||
Customisable Login Page | |||
Customisable Webchat Widget |
Applications and Integrations
CRM Integrations | |||
Workforce Management Integrations | |||
Voice Analytics Integrations | |||
Wide Range of Payment Service Providers | |||
API Toolkit | |||
Bring Your Own Voice |
Reporting and MI
Realtime MI/Wallboards | |||
Post Contact Surveys and CSATs | |||
Comprehensive Range of Reports | |||
IVR Usage Report | |||
License Provisioning and Usage | |||
CDR Report | |||
Collected Data Download | |||
CSV Export | |||
Scheduled and Automated Reports | |||
Reporting API and Access Points | |||
API Access to Reports |
Reseller Functionality
Bureau Billing | |||
Customer Provisioning Wizard | |||
Customer Theme and Brand Control |
Channels
Feature | Vxp | Dxp | Oxp |
Voice | |||
Webchat / Livechat | |||
Facebook Messenger | |||
Twitter DM | |||
Instagram DM | |||
Viber | |||
SMS | |||
PCI Credit Card Processing | |||
Fax |
Numbers
Feature | Vxp | Dxp | Oxp |
Geographic, National and Freephone Numbers | |||
Memorable Numbers | |||
International Numbers | |||
Number Porting | |||
Extensions |
Automation
Feature | Vxp | Dxp | Oxp |
Interactive Voice Response (IVR) | |||
Speech Recognition | |||
Taskbot | |||
Advanced Taskbot | |||
AI Chatbot |
Voice and telephony
Feature | Vxp | Dxp | Oxp |
Voicemail | |||
Operator List | |||
Call Controls | |||
Deskphone | |||
VoIP Phone | |||
Hot Desking |
contact management
Feature | Vxp | Dxp | Oxp |
Automatic Call Distribution (ACD) | |||
Blacklist and Whitelist | |||
Skills Based Routing | |||
Queued Call Back | |||
Abandon Call Back | |||
Agent Pre-Call Announcements | |||
Contact Response Templates | |||
Scripts | |||
List-Based Outbound Dialler | |||
Call & SMS Broadcast |
operational management
Feature | Vxp | Dxp | Oxp |
Operating Hours and Holidays | |||
Tags and Dispositions | |||
Rules and Workflow Builder | |||
SLA Monitoring | |||
Agent Presence States and Customisation | |||
Single Sign On (SSO) | |||
Call Recordings, Markings and Scoring | |||
Storage - Call Recordings and Media |
visual customisation
Feature | Vxp | Dxp | Oxp |
Drag and Drop Widget-based Agent Interface | |||
Theme Drive Administration Interface | |||
White Label | |||
Customisable Login Page | |||
Customisable Webchat Widget |
Applications and Integrations
Feature | Vxp | Dxp | Oxp |
CRM Integrations | |||
Workforce Management Integrations | |||
Voice Analytics Integrations | |||
Wide Range of Payment Service Providers | |||
API Toolkit | |||
Bring Your Own Voice |
Reporting and MI
Feature | Vxp | Dxp | Oxp |
Realtime MI/Wallboards | |||
Post Contact Surveys and CSATs | |||
Comprehensive Range of Reports | |||
IVR Usage Report | |||
License Provisioning and Usage | |||
CDR Report | |||
Collected Data Download | |||
CSV Export | |||
Scheduled and Automated Reports | |||
Reporting API and Access Points | |||
API Access to Reports |
Reseller Functionality
Feature | Vxp | Dxp | Oxp |
Bureau Billing | |||
Customer Provisioning Wizard | |||
Customer Theme and Brand Control |

Co-create your customer experience with TelXL
Cxp Creator
– The customer experience blank canvas.
With 400+ features including…
Voice
Partners and Customers can access all the historical and real time datapoints they care about to run and adjust their contact centre operation. From detailed call logs to handling time of the voice channels, through to SLA exceptions, agent efficiency and customer journeys – all the data you need.
Wallboards
Get a real-time view of the performance and efficiency of their contact centre in a graphical and visual way. Ideal for both on-premises and working-from-home operations every interaction is tracked in real-time. If the digital teams require a different view of the wallboards to the voice teams – no problem.
Simply converting speech into text allows the analytics engine to surface patterns and trends that allow sales organisations to ensure their agents say the words that matter, or any organisation to pro-actively improve their end-customer interactions.
We believe the interactions between businesses and their customers should feel exceptional
Customisable UI
Simple billing
Digital channels
Ultimate resiliency
Latest News
Understanding the AI Opportunities for Contact and Call Centres
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The TelXL Team Share Their Insights from the Call and Contact Centre Expo
The TelXL team attended one of the most important events of the year for contact centre managers and resellers. The Call and Contact Centre Expo is the cornerstone event for companies working in the contact centre industry, giving businesses large and small the chance to showcase their technologies with thought leadership sessions and plenty of networking.
Bringing Contact Centre Back-and-Front-Offices Together with Teams
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, delivering capabilities that challenge the position of traditional on-prem and Hosted PBX platforms.Given Microsoft’s immovable presence in business productivity, and...
Why should SMEs consider upgrading to a contact centre solution?
Thinking about the types of businesses that run contact centres, you might not immediately think of an SME. While it’s true that the penetration of contact centre technologies is lower in smaller organisations, over half of UK contact centres are under 50 seats. The...
TelXL Win Big at The UC Partner Awards 2022
TelXL and CEO Aaron Fox both won awards at The UC Partner Awards 2022, taking home the Best Service Provider and Channel Leader of the Year respectively. The award show, which took place on Thursday 17th November 2022, is dedicated to celebrating channel success in...
Trends in contact centres to 2025: anticipating a focus on automation
We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that most contact centre managers seem destined never to feel ready for the future. The impact of technological diffusion over the past...