Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
Ask a reseller how many vendors sit behind their contact centre proposition and the honest answer is rarely one. A CCaaS platform from one ...
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Customer expectations, operational complexity, and competitive pressure are converging to redefine the role of the contact centre. No ...
Customer expectations have never been higher, and neither has the pressure on contact centres to deliver fast, accurate, and effortless ...
PRESS RELEASE TelXL, a leading provider of contact centre and telecoms solutions, has announced a strategic partnership with COTU, a ...
In today’s competitive environment, delivering exceptional customer experience (CX) is paramount. AI plays a crucial role in shaping CX by ...
Artificial Intelligence (AI) has undeniably emerged as a disruptive force in the modern marketplace. With its vast potential to address a ...
With the news settling that Avaya is axing support for customers with under 200 seats - what next for those left adrift? Opinion Piece By ...
In the customer service industry various terminology is used. In this blog we explore the differences between the commonly used terms ...
The contact centre industry is undergoing rapid transformation, driven by evolving customer expectations, technological advancements, and ...
As the year draws to a close, consumers prepare for some of the most significant shopping events of the year: Black Friday, Cyber Monday, ...
Product updates, partner opportunities and CX thinking, roughly once a month.
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