Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
If you've ever pitched AI to a customer and watched their face fall the moment you mention a platform migration, you already know the real ...
Ask a partner how their best, longest-running accounts actually started, and it's rarely with a client signing up for everything at once. ...
Ask most contact centre leaders whether they're "AI ready" and they'll point to a checklist somewhere: cloud infrastructure ticked off, ...
Most partners selling contact centre technology follow the same pattern by heart: you win the deal, you configure the platform, you invoice ...
Ask a reseller how many vendors sit behind their contact centre proposition and the honest answer is rarely one. A CCaaS platform from one ...
Product updates, partner opportunities and CX thinking, roughly once a month.
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