Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
If you sell contact centre technology through the channel, you will have noticed that every vendor conversation now ends up in the same ...
UK contact centres are spending more on AI every year, and most of them can't tell you whether it's working. That's the headline from ...
Cutting through the headlines to focus on the AI that solves real problems
If you've ever pitched AI to a customer and watched their face fall the moment you mention a platform migration, you already know the real ...
Ask a partner how their best, longest-running accounts actually started, and it's rarely with a client signing up for everything at once. ...
Ask most contact centre leaders whether they're "AI ready" and they'll point to a checklist somewhere: cloud infrastructure ticked off, ...
Ask a reseller how many vendors sit behind their contact centre proposition and the honest answer is rarely one. A CCaaS platform from one ...
Product updates, partner opportunities and CX thinking, roughly once a month.
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