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Ideas, insight and news from TelXL .

Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.

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XL Industry Insights

Trends in contact centres to 2025: anticipating a focus on automation

We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that ...

Admin 01 Jul 2022
XL Educate

PSTN Switch Off: TelXL customers will see a seamless transition

Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a fully digital network infrastructure. ...

Admin 01 Jun 2022
XL Industry Insights

5 influential contact centre trends for 2022 and beyond

It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and ...

Admin 01 Apr 2022
XL Industry Insights

The direction of Microsoft Teams and relevance to contact centres

Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not ...

Admin 01 Mar 2022
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