Omnichannel platforms are the future of online customer services. Offering a seamless and consistent...
Blogs and latest news
Discover the latest news and company updates from TelXL. From industry insights and thought leadership articles to partnership announcements and team successes, we keep our partners and community up to date.
Contact Centre as a Service (CCaaS) is a cloud-based solution that empowers businesses to manage the...
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is...
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, ...
Thinking about the types of businesses that run contact centres, you might not immediately think of ...
We are well on the path towards digital-first interactions. The speed of advancement in both busines...
Our national analogue PSTN and ISDN networks will no longer be around from 2025 as the UK moves to a...
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, pa...
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequent...
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