With artificial intelligence (AI) being a hot topic, we asked our Chief Revenue Officer, Andy Jones,...
Recession, economic downturn, decline in salaries and the rise in household bills are just some of t...
When imagining a contact centre, you may be thinking of a field of desks and headsets, with dedicate...
Recently, Andrew Jones, our Chief Revenue Officer, shared his insights on the growing tech opportuni...
Omnichannel platforms are the future of online customer services. Offering a seamless and consistent...
Contact Centre as a Service (CCaaS) is a cloud-based solution that empowers businesses to manage the...
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is...
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, ...
