Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
As the year draws to a close, consumers prepare for some of the most significant shopping events of the year: Black Friday, Cyber Monday, ...
This year, we decided to add a little extra magic to our annual "Bring Your Kids to Work Day" by hosting it on Halloween – allowing both ...
Recession, economic downturn, decline in salaries and the rise in household bills are just some of the terms used daily across all media ...
When imagining a contact centre, you may be thinking of a field of desks and headsets, with dedicated teams of agents for service, sales, ...
Recently, Andrew Jones, our Chief Revenue Officer, shared his insights on the growing tech opportunity in the contact centre space, and how ...
Omnichannel platforms are the future of online customer services. Offering a seamless and consistent service across multiple channels, ...
Contact Centre as a Service (CCaaS) is a cloud-based solution that empowers businesses to manage their customer interactions across various ...
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is becoming more accessible to almost ...
Product updates, partner opportunities and CX thinking, roughly once a month.
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