In the customer service industry various terminology is used. In this blog we explore the difference...
The contact centre industry is undergoing rapid transformation, driven by evolving customer expectat...
As 2024 draws to a close, I had the the opportunity to sit down with Aaron Fox, the CEO here at TelX...
As the festive season is nearly upon us, we at TelXL are reflecting on the importance of giving back...
From the 6th-8th November our Chief Executive, Aaron Fox, and Chief Revenue Officer, Andy Jones (AJ)...
As the year draws to a close, consumers prepare for some of the most significant shopping events of ...
This year, we decided to add a little extra magic to our annual "Bring Your Kids to Work Day" by hos...
Consumer purchasing decisions today are increasingly influenced by overall experience rather than ju...
With artificial intelligence (AI) being a hot topic, we asked our Chief Revenue Officer, Andy Jones,...
