Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
Artificial Intelligence (AI) has undeniably emerged as a disruptive force in the modern marketplace. With its vast potential to address a ...
The contact centre industry is undergoing rapid transformation, driven by evolving customer expectations, technological advancements, and ...
Recession, economic downturn, decline in salaries and the rise in household bills are just some of the terms used daily across all media ...
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is becoming more accessible to almost ...
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, delivering capabilities that challenge ...
Thinking about the types of businesses that run contact centres, you might not immediately think of an SME. While it’s true that the ...
We are well on the path towards digital-first interactions. The speed of advancement in both business and consumer technology means that ...
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, particularly in the communication and ...
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequently, growth has been astronomical, not ...
Product updates, partner opportunities and CX thinking, roughly once a month.
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