Artificial Intelligence (AI) has undeniably emerged as a disruptive force in the modern marketplace....
Contact centres are the backbone of customer service for businesses, and as customer expectations ri...
The contact centre industry is undergoing rapid transformation, driven by evolving customer expectat...
Recession, economic downturn, decline in salaries and the rise in household bills are just some of t...
Artificial intelligence may sound like a phrase from a Sci-Fi film, but this is a technology that is...
Over the last three to four years, Microsoft has developed its internet-based phone system at pace, ...
Thinking about the types of businesses that run contact centres, you might not immediately think of ...
We are well on the path towards digital-first interactions. The speed of advancement in both busines...
It is clear that the challenges of COVID and the emergence of new technologies, at record speeds, pa...
Microsoft Teams first came on to the scene as recently as 2016 after a company hackathon. Subsequent...
