In the customer service industry various terminology is used. In this blog we explore the difference...
The contact centre industry is undergoing rapid transformation, driven by evolving customer expectat...
As the festive season is nearly upon us, we at TelXL are reflecting on the importance of giving back...
From the 6th-8th November our Chief Executive, Aaron Fox, and Chief Revenue Officer, Andy Jones (AJ)...
As the year draws to a close, consumers prepare for some of the most significant shopping events of ...
This year, we decided to add a little extra magic to our annual "Bring Your Kids to Work Day" by hos...
Recession, economic downturn, decline in salaries and the rise in household bills are just some of t...
When imagining a contact centre, you may be thinking of a field of desks and headsets, with dedicate...
