Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
From the 6th-8th November our Chief Executive, Aaron Fox, and Chief Revenue Officer, Andy Jones (AJ), joined other industry senior ...
As the year draws to a close, consumers prepare for some of the most significant shopping events of the year: Black Friday, Cyber Monday, ...
This year, we decided to add a little extra magic to our annual "Bring Your Kids to Work Day" by hosting it on Halloween – allowing both ...
Recession, economic downturn, decline in salaries and the rise in household bills are just some of the terms used daily across all media ...
When imagining a contact centre, you may be thinking of a field of desks and headsets, with dedicated teams of agents for service, sales, ...
Omnichannel platforms are the future of online customer services. Offering a seamless and consistent service across multiple channels, ...
Contact Centre as a Service (CCaaS) is a cloud-based solution that empowers businesses to manage their customer interactions across various ...
Product updates, partner opportunities and CX thinking, roughly once a month.
If TelXL has helped your business or your customers, we'd love to tell the story.
Email marketing@telxl.com