Practical thinking on customer experience, AI, analytics and the channel, plus the latest TelXL product and partner news.
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Investing in AI technology is can be about short-term efficiency gains or keeping pace with competitors. However when approached ...
One of the most important distinctions in modern CX technology is the difference between AI hype and AI value. In a market saturated with ...
Product updates, partner opportunities and CX thinking, roughly once a month.
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